Maria Elizabeth Borjas
Spring
Summary
Results-driven Lead Housekeeper skilled in optimizing workflow and maintaining cleanliness standards. Successfully trained staff on best practices, contributing to high-quality guest relations and operational efficiency.
Overview
3
3
years of professional experience
Work History
Lead Housekeeper
The Mark at City Place
Spring
02.2023 - 04.2026
- Trained and mentored housekeeping staff on best practices and safety procedures.
- Supervised daily cleaning operations to ensure high standards of cleanliness.
- Conducted inspections of apartments, ensuring compliance with quality assurance standards and enhancing guest satisfaction.
- Developed schedules for housekeeping staff, optimizing workflow and improving overall team productivity.
- Coordinated inventory control for cleaning supplies and equipment, ensuring availability and reducing waste.
- Collaborated with other departments to address guest needs and requests promptly.
- Provided guidance and support to team members while enforcing company policies and procedures related to housekeeping operations.
- Trained new employees on cleaning techniques and proper use of chemicals and equipment.
- Maintained records of maintenance issues and communicated with maintenance team effectively.
- Organized special events such as corporate functions requiring additional housekeeping staff.
- Practiced safe work habits and wore protective safety equipment.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Education
High School Diploma -
Manuel Bonilla
Honduras12-1990
Skills
- Cleaning protocols
- Expert cleaning
- Commercial and residential cleaning
- Deep sanitization
- Quality assurance
- Chemical handling
- Equipment maintenance
- Inventory management
- Supply ordering
- Staff training
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Basic repair skills
- Supply ordering
Languages
English
Limited
Spanish
Professional
Accomplishments
- HAA Awards. Property of the Year 2025
Timeline
Lead Housekeeper
The Mark at City Place
02.2023 - 04.2026
High School Diploma -
Manuel Bonilla