MariaEstrella Cervantes
Lincoln,United States
Summary
Highly motivated Production Worker with 5+ years of experience in controlled environments and manufacturing plants. Proficient in the electronic assembly and circuit board inspection process, including the placement and verification of electronic components onto printed circuit boards (PCBs) to ensure the creation of functional electronic devices.
Overview
5
5
years of professional experience
Work History
Manufacturing Process Operator
Schneider Electric
05.2024 - 08.2025
- Adjusted product assembly to align with daily order changes.
- Performed general equipment maintenance and repair to minimize downtime.
- Identified and resolved issues with equipment, devices, and products.
- Kept work area tidy by eliminating hazards.
- Employed strategic thinking to successfully tackle production problems.
- Examined processing errors and malfunctions, addressing issues through minor machine repairs.
- Inspected incoming materials to confirm alignment with documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Inspected products and machines to maintain quality and efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Guaranteed products met quality standards and production deadlines.
- Leveraged critical thinking to overcome difficult obstacles.
Unemployment Claims Specialist
Adecco @ Maryland State Government
05.2021 - 12.2023
- Oversaw administrative duties, ensured accurate record management, and coordinated appointment scheduling.
- Managed both heavy and light duties efficiently in high-pressure settings.
- Navigated office-based challenges effectively in a remote work environment.
- Handled more than 50 customer calls and video sessions daily.
- Conducted thorough fact-checking and research to ensure accuracy.
- Submitted escalations as needed-filed weekly certification-performed wage recheck- Trouble shoot -Educated claimant, regarding navigating system
- Maintained courteous and efficient telephone communication.
- Coordinated with team members to achieve project goals within set timelines.
- Instructed claimants on steps to appeal decisions.
- Formulated essential action items.
- Executed document upload processes for fraud team.
- Evaluated applications to identify eligibility for various aid programs..
- Evaluated economic assistance applications by adhering to regulatory standards and procedural requirements.
- Scheduled appointments with applicants to gather information and explain benefits processes
- Assisted clients with completion of applications and paperwork
- Evaluated applications for various aid programs to assess eligibility criteria.
- Conducted applicant interviews to outline available benefit options.
- Interacted with a wide range of cultural communities to clarify application steps.
- Employed effective planning to ensure timely completion of tasks.
Leasing Consultant
Embassy Park Apartments
03.2020 - 08.2021
- Ensured accuracy of tenant information before processing lease applications.
- Mediated disputes among tenants concerning noise levels, encroachments, and parking.
- Welcomed clients, arranged tours, and drafted leases.
- Collected and recorded monthly rent payments and fees accurately.
- Responded to requests and scheduled appointments for property showings
- Escalated major issues to property manager for immediate remediation
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Tracked resident payment history and updated system records.
- Oversaw the process of distributing tenant renewal notices and conducted follow-ups.
- Supported prospective tenants in navigating move-in procedures.
- Engaged with various parties to effectively resolve issues using advanced communication skills.
- Supported prospective tenants in completing paperwork to enhance move-in efficiency.
Leasing Agent
Luxury Apartments
09.2020 - 02.2021
- Reported critical problems to property manager for swift resolution.
- Ensured timely follow-up on tenant renewal communications.
- Experienced with Yardi system.
- Resolved tenant issues and questions efficiently.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Mediated disputes among tenants over noise, encroachments, and parking.
- Conducted thorough background checks on prospective tenants.
- Boosted resident recruitment through strategic website promotions.
Customer Service Representative/Sales Associate
Omaha Steaks International
09.2020 - 01.2021
- Handled product returns efficiently.
- Documented sales activities, return procedures, and stock availability.
- Finalized orders and coordinated product shipments to align with customer schedules.
- Resolved customer problems through the recommendation of appropriate products and services.
- Addressed inquiries about product dimensions, complementary items, and maintenance.
- Ensured customer satisfaction through efficient management of product returns.
- Implemented strategies to enhance revenue through up-selling.
Education
MEDICAL RECORDS
University of Phoenix
Tempe, AZCERTIFICATE - Real Estate
LARABEE SCHOOL OF REAL ESTATE
Lincoln01.2025
High School Diploma - General Studies
Penn Foster High School
Scraton Pennsylvania 03.2021
Skills
- Claims Processing
- Epic
- Payment Collection
- Fraud investigation
- Product Inspection
- Assembly line experience
- Packaging and Labeling
- Machine Operation
- Strong Work Ethic
- Computer Skills
- Quality Control
- Material Loading and Unloading
Timeline
Manufacturing Process Operator
Schneider Electric
05.2024 - 08.2025
Unemployment Claims Specialist
Adecco @ Maryland State Government
05.2021 - 12.2023
Leasing Agent
Luxury Apartments
09.2020 - 02.2021
Customer Service Representative/Sales Associate
Omaha Steaks International
09.2020 - 01.2021
Leasing Consultant
Embassy Park Apartments
03.2020 - 08.2021
MEDICAL RECORDS
University of Phoenix
CERTIFICATE - Real Estate
LARABEE SCHOOL OF REAL ESTATE
High School Diploma - General Studies
Penn Foster High School
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