April Johnson
Lincoln,United States
Summary
Detail-oriented professional with 10 years of experience and a proven knowledge on customer service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
People Lead
Walmart
10.2025 - Current
- Streamlined onboarding processes, improving new hire integration and retention rates.
- Facilitated employee training programs, promoting professional development and skills enhancement.
- Established diversity and inclusion programs, fostering an equitable workplace culture.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Health and Beauty Team Lead
Walmart
10.2024 - 10.2025
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Apparel Team Lead
Walmart
11.2021 - 10.2023
- Led apparel team in executing inventory management and stock replenishment processes.
- Trained and mentored new team members on operational best practices and product knowledge.
- Streamlined workflow to enhance efficiency in merchandise presentation and sales support.
- Collaborated with cross-functional teams to develop promotional strategies for seasonal launches.
Electronics Associate
Walmart
10.2018 - Current
- Maintains the electronic area in accordance with the company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise and supplies, identifying shrink and damages, and ensuring a safe work environment.
- Provides customer service, identifying customer needs, resolving customer issues and concerns.
- Operates equipment, such as cash registers and related tools, answering phones, checking and organizing photo orders.
- Process customer purchases using appropriate procedures for different payment types and items sold.
- 11811 Ridge Pine Rd. Lincoln, AR, 72744
Administrative/ Shift Manager
Jollibee Foods Corp.
06.2014 - 08.2017
- Oversee day to day operation in the store, managing man power, cleanliness, stocks, equipment and food quality.
- Audit store funds, senior cashier funds and petty cash.
- Process biweekly payroll, invoices from vendors, store expenses and petty cash through SAP.
- Maintain all reservation systems and book to accommodate business demands.
- Maintain schedules, payroll, and other administrative support to maintain food and beverage cost controls and inventory.
Senior Cashier
Jollibee Foods Corp.
03.2011 - 04.2014
- Train new cashiers and oversee cashier activities
- Collecting cash and reconciling cash with receipts
- Creates petty cash funds for store expense
Education
Bachelor of Science - Business Administration in Management Accounting
University of Cebu
Cebu Philippines03-2015
Skills
- Proficient in Microsoft Office
- Experience in SAP (Systems Applications and Products)
- Knowledgeable of QuickBooks
- Extensive experience in Customer service and satisfaction
- Can communicate in English and Filipino
- Good in all office equipment such as computer, copier, fax machine, telephone and printer
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
Timeline
People Lead
Walmart
10.2025 - Current
Health and Beauty Team Lead
Walmart
10.2024 - 10.2025
Apparel Team Lead
Walmart
11.2021 - 10.2023
Electronics Associate
Walmart
10.2018 - Current
Administrative/ Shift Manager
Jollibee Foods Corp.
06.2014 - 08.2017
Senior Cashier
Jollibee Foods Corp.
03.2011 - 04.2014
Bachelor of Science - Business Administration in Management Accounting
University of Cebu