Maria Eugenia Marin

• Calculated adjustments, premiums and refunds.
• Escalated files with significant indemnity exposure to supervisor for further investigation.
• Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
• Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.

In charge of documentation to be able to authorized diverse insurance claims, to be able to be paid.

Responsible to effectively pay out various insurance claims.

Worked alongside various insurance companies to help make the best decision for the client.

• Generated leads through phone calls, emails and face-to-face interactions.
• Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
• Developed questionnaires and facilitated focus group discussions.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.