Maria Eugenia Tosta Gonzalo
Miami
Summary
Dedicated and customer-focused professional with experience in delivery services, customer support, office administration, and retail operations. Skilled in organization, multitasking, and team collaboration in fast-paced environments. Proven ability to manage customer relationships, coordinate daily operations, resolve issues efficiently, and maintain high standards of service and professionalism.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Package Delivery Driver
DRT Parcel
Doral
01.2018 - Current
- Delivered packages across designated routes, ensuring timely service and adherence to safety protocols.
- Loaded and unloaded packages while maintaining accuracy and organization.
- Communicated with customers to address concerns and enhance delivery satisfaction.
- Verified delivery addresses, obtained customer signatures, and provided assistance regarding package deliveries.
- Collaborated with team members to enhance delivery operations, increasing overall workflow effectiveness.
Sr. Administrative Assistant
Make it Happen Automotive
Doral
01.2013 - 12.2017
- Greeted customers, managed check-ins/check-outs, and provided updates throughout the repair process.
- Handled phones, emails, and appointment scheduling in a fast-paced body shop environment.
- Created, updated, and organized repair orders, estimates, insurance documentation, and customer files.
- Coordinated with technicians, estimators, insurance adjusters, and parts vendors to support efficient workflow and minimize delays.
- Tracked parts orders, invoices, and deliveries while maintaining accurate records.
- Processed payments and ensured all paperwork was completed accurately and on time.
- Maintained a clean, organized, and customer-focused front office environment.
Manager
Movilnet
Caracas
07.1997 - 03.2003
- Cultivated partnerships with authorized agents and retail partners, ensuring compliance with company policies and enhancing service standards.
- Oversaw daily operations across multiple agent locations, including activations, prepaid services, billing assistance, and device sales.
- Performed regular store visits to assess performance, deliver training, and strengthen customer service expectations.
- Collaborated with sales, marketing, logistics, and technical departments to ensure agents received updated promotions, materials, and product information.
- Analyzed sales reports and market activity to identify growth opportunities and improve network performance.
- Supported the rollout of new mobile plans, prepaid cards, and promotional campaigns across dealer channels.
- Addressed escalated customer and agent issues effectively, fostering strong professional relationships.
- Trained staff and agents on new procedures, system updates, and customer service best practices to maintain consistent brand representation.
Education
Bachelor of Arts - Graphic Design
Academia De Diseño, Las Mercedes
Caracas, Venezuela 07-1996
Skills
- Attention to detail
- Customer service oriented
- Multi-Tasker
- Proactive and quick learner
- Goal oriented
- Effective communication
- Team player
- Positive attitude
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Certified Phlebotomy Technician (CPT)
Timeline
Package Delivery Driver
DRT Parcel
01.2018 - Current
Sr. Administrative Assistant
Make it Happen Automotive
01.2013 - 12.2017
Manager
Movilnet
07.1997 - 03.2003
Bachelor of Arts - Graphic Design
Academia De Diseño, Las Mercedes