Maria Eunice Gamis
Vicente's Residences, Bgy. 13 - Ilawod West Poblacion, 41 Sikatuna, Old Albay District, Legazpi City
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in basic computer skills and empathy at Teleperformance Philippines to significantly boost sales revenue. My background spans roles from ticketing agent to cashier, consistently demonstrating strong verbal communication and team collaboration. Achieved notable customer satisfaction improvements by effectively resolving complex issues.
Overview
5
5
years of professional experience
Work History
Ticket Agent
HANZO GROUP
06.2024 - 10.2024
- Reviewed tickets, identification, and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized reservation software to quickly access traveler information and make necessary adjustments to bookings.
Customer Service
Teleperformance Philippines
09.2023 - 05.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Customer Service
Alorica, Inc.
06.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Service Crew
Jollibee Food Corporation
04.2020 - 06.2021
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
CASHIER
Lynon Restobar
11.2019 - 02.2020
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Medical Technology
Ago Medical Educational Center
85 Rizal St, Old Albay District, Legazpi City, 45005-2022
Accountancy And Business Management -
Veritas College of Irosin
P23M+43R, Barangay San Julian, Irosin, Sorsogon, I05-2020
High School Diploma -
Holy Spirit Academy of Irosin, INC
Magsaysay Street, Barangay Bacolod, Irosin, Sorsog04-2018
Skills
- Basic computer skills
- Information assistance
- Empathy and patience
- Cleaning and sanitizing
- Verbal and written communication
- Food safety knowledge
- Team Collaboration
Languages
English
Native language
Timeline
Ticket Agent
HANZO GROUP
06.2024 - 10.2024
Customer Service
Teleperformance Philippines
09.2023 - 05.2024
Customer Service
Alorica, Inc.
06.2022 - 08.2023
Service Crew
Jollibee Food Corporation
04.2020 - 06.2021
CASHIER
Lynon Restobar
11.2019 - 02.2020
Bachelor of Science - Medical Technology
Ago Medical Educational Center
Accountancy And Business Management -
Veritas College of Irosin
High School Diploma -
Holy Spirit Academy of Irosin, INC
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