Maria F Romero
Kyle,TX
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
11
11
years of professional experience
Work History
Sales Associate
Barri Financial Group
Austin, Texas
03.2024 - 12.2024
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Associate
Unipago
Austin
08.2015 - 02.2024
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Store Manager
Qc meat market
Austin, Texas
08.2013 - 02.2023
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Assessed operational efficiency of the store's departments.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Crockett High School
Austin, Texas05-2005
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Exceptional customer service
- Listening skills
- Contact follow-up
- Money handling
- Goal tracking
- Cleaning techniques
- Customer service
- Money transfer systems
- Positive and professional
- Excellent people skills
- Verbal/written communication
- Store opening and closing
- Outgoing personality
- POS system operation
- Cash handling accuracy
- Product sales
Languages
Spanish
Professional
English
Professional
Timeline
Sales Associate
Barri Financial Group
03.2024 - 12.2024
Sales Associate
Unipago
08.2015 - 02.2024
Store Manager
Qc meat market
08.2013 - 02.2023
High School Diploma -
Crockett High School