MARIA FERNANDA FAIRLIE
Weston,FL
Summary
Proven Cargo Agent with a track record of enhancing operational efficiency at Menzies Aviation and AVIANCA CARGO. Skilled in ground handling operations and adept at managing high-stress customer interactions, consistently resolving complaints and improving loyalty. Demonstrated expertise in dangerous goods handling and cargo security, ensuring safe and timely shipments.
Overview
11
11
years of professional experience
Work History
CARGO AGENT
Menzies Aviation
05.2022 - 09.2024
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Resolved any customer inquiries or complaints to restore satisfaction.
Cargo Agent
AVIANCA CARGO
07.2014 - 05.2022
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Customer Service Representative
Old Navy
02.2014 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - ADMINISTRATION
I.U.T.E.P.I
VALENCIA, VENEZUELA07.2000
High School Diploma -
MARIA AUXILIADORA
VALENCIA, VENEZUELA07.1998
Skills
- Ground Handling Operations
- Cargo Loading
- Cargo unloading
- Dangerous Goods Handling
Languages
Spanish
Native or Bilingual
Timeline
CARGO AGENT
Menzies Aviation
05.2022 - 09.2024
Cargo Agent
AVIANCA CARGO
07.2014 - 05.2022
Customer Service Representative
Old Navy
02.2014 - 06.2014
Associate of Science - ADMINISTRATION
I.U.T.E.P.I
High School Diploma -
MARIA AUXILIADORA
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