Maria Fernanda Guzman Espinoza
Norman,OK
Overview
2
2
years of professional experience
Work History
Behavioral Health Technician
SSM Health St. Anthony Hospital - Oklahoma City
07.2024 - Current
- Provided compassionate, hands-on care to behavioral health patients by assisting with activities of daily living and supporting therapeutic treatment plans
- Observed, documented, and reported patient behavior and condition changes to the clinical team, contributing to care planning and treatment adjustments
- Built and maintained therapeutic relationships with patients, fostering trust and emotional safety
- Ensured patient and unit safety by conducting regular rounds, environmental checks, and adhering to established protocols
Salon Assistant
Flaunt Hair Salon
05.2023 - 05.2025
- Maintained a safe and clean salon, including stocking supplies and sanitizing tools and equipment
- Followed detailed cleaning protocols and checklists to ensure all areas were cleaned to the highest standard
- Demonstrated excellent time management skills, completing all daily tasks within the assigned time frame
- Greeted customers promptly and professionally and provided excellent customer service
Temporary Receptionist
Latino Community Development Agency
04.2023 - 08.2023
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
- Answered customer inquiries via email, telephone, and in person
- Answered incoming calls promptly, accurately responding to inquiries and directing calls to the appropriate personnel
Education
Bachelor of Arts - Psychology
University of Oklahoma
Norman, OK05.2024
Skills
- Effective Communication
- Conflict Resolution
- Time Management
- Resilience
- Adaptability
- Mental Health Knowledge
- Cultural sensitivity
- Computer Proficiency
Languages
English
Spanish
Timeline
Behavioral Health Technician
SSM Health St. Anthony Hospital - Oklahoma City
07.2024 - Current
Salon Assistant
Flaunt Hair Salon
05.2023 - 05.2025
Temporary Receptionist
Latino Community Development Agency
04.2023 - 08.2023
Bachelor of Arts - Psychology
University of Oklahoma
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