Maria Fernanda Guzman Sierra

· Review and analyze investment projects to determine areas with potential for growth and optimization

· Develop an information resource system to track catalog/commercial business opportunities

· Consult with stakeholders regarding cost reduction strategies to increase profitability

· Review and monitor a portfolio of 80-100 private investments and provide recommendations based on market trends and professional expertise

· Analyze Kronpound’s market trends and consult with stakeholders to make recommendations for presentation strategies at events, industry meetings, and individual one-on-one meetings with potential investment partners

· Develop investor relationship procedures to improve client experiences and encourage additional investments.

• Trained new employees in customer service strategies and property policies.
• Maintained high employee satisfaction and performance with hands-on and collaborative style.
• Applied sales skills to maintain full hotel occupancy.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Handled guest complaints to maintain high guest satisfaction rates.
• Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.

• Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
• Performed daily inventory of bracelets, cash income and detailed information in audit reports.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Trained front office staff .
• Performed concierge services for guests.
• Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Attended staff meetings and brought issues to attention of upper management.