Maria Fernanda Martínez

Quality Control Comercial Cleaning Supervisor

Bay Janitorial Service

Palm Harbor , Florida

01.2019 - Current

Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
Reported on short- and long-term trends in production to help management make proactive decisions.
Maintained testing equipment in good working order to effectively quality control Type production lines.
Collaborated cross-functionally with supervisors from departments such as Type and Type to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
Coordinated disposal of discrepant materials unsuitable for rework or recycling.
Established and tracked quality department goals and objectives.
Applied coaching techniques and tools to support managers and team members in improving performance.
Monitored staff organization and suggested improvements to daily functionality.
Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Inspected products and worker progress throughout production.
Estimated financial requirements of new projects.