Maria Fernanda Ochoa Morales
Shirley,NY
Summary
I am a highly-motivated Front desk receptionist & Optical sales associate, conscientious and committed team worker who understands the importance of carrying out my duties to a very high standard. I am dedicated to continuous development regardless of the situation I am in, I will always seek to learn and improve by taking advice from others. I can be trusted to provide exceptional customer service and optical sales and I will represent your company in a positive manner at all times. I will be a loyal and honest member of your company, and I will always support my work colleagues when needed. Being an excellent team worker, I am able to use an innovate approach to resolving problems when required, and I will always take great pride in fulfilling my responsibilities to a very high standard
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
Sound Vision Care Inc
07.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Optical Sales
Sound Vision Care
07.2022 - Current
- Assists the costumer in selecting frames and lenses
- Processed payments for merchandise purchases using cash registers or POS systems.
- Calculated insurance co-pays based on eligibility.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
- Measured pupillary distances, segment heights, and frame size for eyeglasses fabrication.
- Responsible for checking vision coverage for: eyemed, Vsp, Davis, March vision.
Fitting Room Associate
Walmart
11.2022 - 05.2023
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Answered customer telephone calls to provide information about store policies and available merchandise.
Education
GED -
Boces-HB Ward Technical Center
Riverhead, NY07.2020
Skills
- Patient Scheduling
- strong communication and interpersonal skills
- Organization and Time Management
- costumer service skills
- Insurance Verification
- Patient Registration
- Bilingual Spanish, English
- Detail oriented and able to multi-task
- calm under pressure
- Strong work ethic and is honest
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Timeline
Fitting Room Associate
Walmart
11.2022 - 05.2023
Front Desk Medical Receptionist
Sound Vision Care Inc
07.2022 - Current
Optical Sales
Sound Vision Care
07.2022 - Current
GED -
Boces-HB Ward Technical Center
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