MariaFernanda Ramos
Chula Vista,California
Summary
Organized server adept in managing high-volume environments with balance and efficiency. Well-versed in multi-tasking and customer service with exceptional work ethic.
Overview
4
4
years of professional experience
Work History
Server
Chao XO
National City, CA
03.2024 - 06.2025
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu offerings and efficient service techniques.
- Managed multiple tables simultaneously, maintaining high standards of service efficiency.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Handled customer inquiries and complaints professionally to resolve issues effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Hostess
Outback Steakhouse
National City, CA
07.2022 - 11.2023
- Monitored dining area for cleanliness and readiness, enhancing overall guest experience.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Kitchen Prep Cook
Sea World
San Diego, CA
07.2021 - 08.2021
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Maintained food safety and sanitation standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Food Server
Sea World
San Diego, CA
07.2021 - 08.2021
- Completed table resets by wiping down surfaces and refilling condiments.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Organized and replenished supplies at food stations to optimize team performance.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
Diploma -
Hilltop Senior High School
Chula Vista, CA06.2021
Skills
Performance improvement
Quick-learning
Dependable and reliable
Efficient multitasking
Planning and Coordination
Guest engagement
Customer service
Cleanliness standards
Service prioritization
Languages
Spanish
Native or Bilingual
Timeline
Server
Chao XO
03.2024 - 06.2025
Restaurant Hostess
Outback Steakhouse
07.2022 - 11.2023
Kitchen Prep Cook
Sea World
07.2021 - 08.2021
Food Server
Sea World
07.2021 - 08.2021
Diploma -
Hilltop Senior High School