Summary
Overview
Work History
Education
Skills
Timeline
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Maria Fernanda Tateo

Elizabeth,NJ

Summary

Experienced and customer-focused waitress with over 5 years of serving experience in high-volume restaurant settings. Proficient in providing exceptional customer service, ensuring guest satisfaction, and delivering memorable dining experiences. Skilled in multitasking, handling cash transactions, and maintaining a clean and organized workspace.

Overview

4
4
years of professional experience

Work History

Waitress

Noah Osteria
04.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Assisted management in training new staff.
  • Skillfully anticipated and addressed guest service needs.
  • Informed costumers of daily specials and promotions.
  • Answered questions about menu selections and made recommendations when requested.
  • Collected payments from costumers and completed money transactions.

Waitress, Food Runner

Little Tijuana
03.2021 - 10.2021
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained clean and welcoming dining environment, ensuring positive guest experience.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at end of shifts.
  • Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Hosts

Mayami Wynwood
09.2020 - 11.2020
  • Opened and closed seating sections according to volume of guests.
  • Managed approximately 30 incoming calls, texts and emails per day from costumers.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Answered phone calls to take orders, give information and document reservations.
  • Worked effectively in fast-paced environments.

Education

Some College (No Degree) - English As A Second Language (ESL)

Westchester Community College
Valhalla, NY

Some College (No Degree) - Culinary Arts

Verde Oliva
Venezuela

High School Diploma -

Jesus, Maestro Y Señor
Venezuela
08.2016

Skills

  • Allergy awareness
  • Accurate money handling
  • Adaptability and quick learning
  • Thrives in fast-paced environments

Timeline

Waitress

Noah Osteria
04.2022 - Current

Waitress, Food Runner

Little Tijuana
03.2021 - 10.2021

Hosts

Mayami Wynwood
09.2020 - 11.2020

Some College (No Degree) - English As A Second Language (ESL)

Westchester Community College

Some College (No Degree) - Culinary Arts

Verde Oliva

High School Diploma -

Jesus, Maestro Y Señor

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Maria Fernanda Tateo