Summary
Overview
Work History
Education
Skills
Certification
Skills Achievements
Languages
Timeline
Generic

Nhi T. Duong

Kentwood

Summary

To learn from the experiences of a nurse technician. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Waitress

Far East Restaurant
Grand Rapids
10.2024 - 06.2025
  • Took orders for food and drinks and delivered them to guests.
  • Organized take-out orders efficiently according to customer requests.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Communicated daily specials to customers.
  • Provided accurate change for cash transactions using a cash register system.
  • Assisted in seating guests at tables or booths.
  • Developed positive relationships with regular customers through friendly conversation.
  • Prepared checks accurately and processed payments promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Processed payments accurately using cash registers or POS systems.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Greeted customers and provided menus.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Babysitting

Busy parents
Grand Rapids
06.2023 - 06.2025
  • Collaborated with parents regarding their expectations from babysitting services provided.
  • Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.

Nurse Tech Internship

Oaks Residency- Jamestown
05.2025 - 05.2025
  • Help assistance in patient care: Assist with patient care tasks, including changing, showering, and transferring to bed in the resident and memories units.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
  • Assisted nurses with patient care activities such as bathing, dressing and feeding.
  • Responded quickly to emergency situations in accordance with established protocols.
  • Answered call lights promptly to respond to patient needs in a timely manner.
  • Conducted regular rounds throughout the unit to check on patients' comfort level.

Nurse Tech Internship

Spectrum Health
05.2023 - 05.2023
  • Provided direct patient care to patients on the orthopedic units.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
  • Assisted nurses with patient care activities such as bathing, dressing and feeding.
  • Responded quickly to emergency situations in accordance with established protocols.
  • Cleaned and sterilized medical equipment following established procedures.
  • Assisted with transferring patients from beds to wheelchairs or stretchers using proper techniques.
  • Maintained accurate records of patient care services provided in accordance with hospital policies.

Nurse Tech Internship

Mary Free Bed
03.2023 - 03.2023
  • Provided direct patient care to patients on the spinal cord and stroke units.
  • Participated in training sessions related to new technologies used in the department.
  • Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
  • Assisted nurses with patient care activities such as bathing, dressing and feeding.
  • Responded quickly to emergency situations in accordance with established protocols.
  • Cleaned and sterilized medical equipment following established procedures.
  • Collaborated with interdisciplinary teams on patient treatment plans.
  • Maintained accurate records of patient care services provided in accordance with hospital policies.
  • Conducted regular rounds throughout the unit to check on patients' comfort level.
  • Ensured all patient information was kept confidential according to HIPAA regulations.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.

Education

Grand Valley State University - Nursing, Chemistry

Grand Valley State University
Alendele, MI
06-2027

East Kentwood High School -

East Kentwood High School
Kentwood, MI
05.2023

Kent Career Technical Center - NT/PCT

Kent Career Technical Center
Grand Rapids, MI
01.2023

Skills

  • Proficient in NT skills
  • Patient care
  • ECG's
  • Blood glucose monitoring
  • Sterile technique
  • Vitals
  • IV removal
  • Teamwork
  • Independent work
  • Phlebotomy training
  • Communication skills
  • Interpersonal skills
  • Cultural competence
  • Socio-economic awareness
  • Community service
  • Team building
  • Vital sign monitoring
  • Effective communication
  • Time management
  • Cleanliness
  • Basic math
  • Guest relations management
  • Active listening
  • Complaint resolution
  • Allergy awareness
  • Verbal and written communication
  • Handling complaints

Certification

  • Patient Care Technician/Assistant (CPCT/A) Certification, 05/01/23
  • BLS CPR Certification, 12/01/22
  • Chemical, Biological, Radiological and Nuclear (CBRN) Specialist, 10/01/24

Skills Achievements

  • Proficient in NT skills including ECG’s, blood glucose monitoring, sterile technique, vitals, IV removal, etc.
  • Exhibits daily how to effectively work in a team environment and independently
  • Phlebotomy training
  • Effectively works well with all ages, challenges, cultures, and socio-economic backgrounds
  • Foreign Language: Bilingual (Vietnamese and English)
  • Exhibits outstanding oral, written, and interpersonal communication skills
  • HOSA (Health Occupations Students of America) member 2022-23 and a state finalist
  • Honor roll (six years - cumulative GPA: 3.8)
  • Student of the Month (10/01/23 - Kent Career Technical Center)
  • National Honor Art Society (2021-2023) - Participated in some volunteer activities: assisting in painting the school mural.
  • More than 100 hours of community service: Kid’s Food Basket, helping out with organizing and cleaning the monthly community activities, managing school concession stands, assisting local school kids in cooking club, and also assisting the local janitor with cleaning.
  • National Honor Roll, 6 quarters
  • The Presidential Award, 2018
  • Nicest All Around, 2018
  • Team Builder award, 2024

Languages

Vietnamese
Professional

Timeline

Nurse Tech Internship

Oaks Residency- Jamestown
05.2025 - 05.2025

Waitress

Far East Restaurant
10.2024 - 06.2025

Babysitting

Busy parents
06.2023 - 06.2025

Nurse Tech Internship

Spectrum Health
05.2023 - 05.2023

Nurse Tech Internship

Mary Free Bed
03.2023 - 03.2023

Grand Valley State University - Nursing, Chemistry

Grand Valley State University

East Kentwood High School -

East Kentwood High School

Kent Career Technical Center - NT/PCT

Kent Career Technical Center

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