Maria G Lopez De Torres
Hollister,CA
Summary
Dynamic Deli Team Lead with expertise in food safety and customer service. Proven ability to enhance team performance and operational efficiency, ensuring high-quality service and compliance with safety standards.
Overview
1
1
Language
24
24
years of professional experience
Work History
Deli Team Lead
Safeway
Hollister, California
03.2003 - Current
- Supervised daily deli operations to enhance staff performance and service quality.
- Trained team members on food safety protocols and customer service excellence.
- Coordinated employee scheduling and assigned tasks to enhance operational efficiency.
- Managed inventory levels to ensure product freshness and minimize waste.
- Oversaw the preparation of sandwiches, salads, soups, sides, desserts and other items according to recipes or customer requests.
- Prepared deli items following company recipes and presentation guidelines.
- Monitored deli team performance to uphold accuracy and meet quality standards.
- Resolved customer complaints and ensured satisfaction with services provided.
- Implemented cleanliness and organization procedures to maintain a safe and inviting deli environment.
- Sliced meats and cheeses for customer orders, ensuring freshness and quality. and weighed deli items for customers.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Offered samples to customers to encourage purchases of featured items. to promote and upsell specials.
Education
Some College (No Degree) -
Gavilan
Hollister, CASkills
- Deli operations
- Food safety
- Sanitation procedures
- Inventory management
- Product presentation
- Quality inspections
- Food preparations
- Sales proficiency
- Customer service
- Team supervision
- Employee scheduling
- Staff training
- Complaint resolution
- Attention to detail
- Time management
- Effective communication
- Performance improvement
Languages
Spanish
Professional
Timeline
Deli Team Lead
Safeway
03.2003 - Current
Some College (No Degree) -
Gavilan