Maria G Manzanares
Visual merchandiser
West Palm Beach,FL
Summary
Visual Manager with a proven track record at H&M Hennes & Mauritz, enhancing customer experience and boosting sales through innovative visual merchandising and effective customer service. Expert in creative vision and problem-solving, significantly increased visual impact and sales.
Overview
14
14
years of professional experience
Work History
Online Sales Manager
Whollyhoyas LLC
03.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Visual Manager
H&M Hennes & Mauritz
04.2013 - 03.2021
- Increased visual impact and sales Number% through optimal arrangement of mannequins, fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Managed analytical reports to identify and track sales activities and customer trends.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Assisted in planning and executing seasonal promotions to maximize revenue opportunities during peak periods.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Maintained a visually engaging environment, ensuring brand consistency across all marketing materials.
- Improved store aesthetics by overseeing updates such as paint color selections, lighting installation, or fixture changes.
- Trained new employees on visual merchandising techniques, encouraging professional growth and development.
Sales Associate
H&M Hennes & Mauritz
10.2010 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate Of Business Administration - Business Administration
UAM
Managua Nicaragua Graphic Design -
Compulab
Managua, Nicaragua 10.2005
High School -
Sydicom
Managua, Nicaragua11.2003
Skills
- Product Knowledge
- Visual Merchandising
- Customer Service
- Creative vision
- Marketing knowledge
- Window displays
- Brand Marketing
- Customer experience
- Seasonal displays
- Product placement
- Product display
- Mannequin Styling
- Problem-Solving
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Online Sales Manager
Whollyhoyas LLC
03.2021 - Current
Visual Manager
H&M Hennes & Mauritz
04.2013 - 03.2021
Sales Associate
H&M Hennes & Mauritz
10.2010 - 05.2013
Associate Of Business Administration - Business Administration
UAM
Graphic Design -
Compulab
High School -
Sydicom