Maria G Rangel

ESSENTIAL FUNCTIONS

• Supervises the delivery of kenneling services; monitors and ensures the proper care, enrichment, cleaning, feeding, watering, and health of animals; documents animal illness;
• Supervises the operations of the shelter including ensuring the implementation and observance of applicable laws, rules and regulations governing shelter facilities and operations.
• Ensures safety of people and animals by providing proper training and tools for use in cleaning, interacting, and moving of animals.
• Tracks animal stage and ensures an efficient flow of animals through the system to reduce length of stay and best utilize kennel space.
• Selects animals for adoption, transfer, foster, and evaluation. Works closely with intake staff and program coordinators to minimize intake and maximize live outcomes.
• Trains and monitors staff and volunteers assisting in this role.

2. Conducts a variety of administrative duties pertaining to staffing and facility operations:

• Participates in developing, implementing, and administering Animal Shelter policies and procedures.
• Inspects kennel accommodations and facility conditions, reports and/or assists in coordination and resolution of facility maintenance and repairs.
• Supervises, trains, and evaluates the performance of assigned personnel; provides discipline as needed.
• Prepares and maintains employee work schedules and time keeping; monitors and ensures appropriate levels of staff coverage, including volunteers, community service workers, and temporary employees.
• Prepares and disseminates interdepartmental communications.

3. Seeks opportunities to promote the organization and humane education concepts at community events and in the news media; represents organization at community events, seeking advantageous partnerships with community businesses, vendors and individuals, including schools, youth groups, community organizations.

4. Miscellaneous:

• Assists staff with daily operational duties
• Participates in euthanizing animals when deemed necessary.
• Manages, in the absence of the Animal Protection Supervisor and the Animal Services Manager, the Animal Shelter’s quarantine and stray receiving/reclaim functions; coordinates the intake and release of quarantined and stray animals; records daily observations; documents animal illness and treatment; monitors and maintains compliance with State quarantine policies.

DECISION MAKING

• Considerable judgment, tact, sensitivity, and flexibility are required to deal with the public, and other city employees, external partners and vendors.
• Ability to apply knowledge of laws and regulations to animal control situations fairly and accurately. Uses safety procedures to handle animals appropriately and humanely. Prioritizes and assigns tasks to employees for the efficient operation of the shelter. Plans strategies and programs as needed for effective animal control and sheltering. Analyzes situations to determine proper application and enforcement of ordinances and laws. Prioritizes tasks and utilizes computer software and programs to create and maintain records.
• Assists in hiring, trains, supervises, and evaluates the performance of assigned personnel.
• Participates in animal adoption, volunteer, transfer, veterinary, disposition and/or other assigned programs, including budget, purchasing supplies and maintaining inventory.
• Ability to make daily decisions regarding disposition of animals: selection for adoption, rescue or euthanasia; hold time calculations; problem solving and use of good judgment involving animal health, behavior, risks, cases and other critical situations.
• Enhanced the shelter''s safety by implementing updated security measures and protocols.
• Negotiated partnerships with local animal care providers to offer on-site medical assistance for clients.
• Boosted staff morale by fostering an inclusive working environment that promoted collaboration between employees from diverse backgrounds.
• Provided crisis intervention support to clients experiencing emotional or psychological distress, connecting them with appropriate resources as needed.
• Working closely with local nonprofits to help animals that needed vet care.
• Working closely with local vet clinics to ensure that all the animals coming into the shelter.

ESSENTIAL FUNCTIONS

• Develops and oversees the programs, initiatives, and services that support the shelter's goal to achieve and sustain a 90% live outcome goal; recruits and retains volunteers, fosters, and rescue partners.
• Manages, coordinates, and participates in the day-to-day operations of assigned program area(s), including communication, coordination, and physical transport of animals.
• Coordinates, implements, monitors, and evaluates each program's effectiveness and implements improvement strategies utilizing feedback of staff, volunteers, partner organizations, and shelter data.
• Develops performance measures for assigned program area(s) and monitors progress toward goals, ultimately resulting in an increased live outcome rate and positive public perception of the shelter.
• Maintains records, logs, and documentation for assigned program areas; prepares reports and graphs; responds to public inquiries.
• Coordinates, manages, and participates in off-site educational programs and outreach events; reviews, evaluates, and coordinates the work and activities of assigned staff and volunteers.
• Determines priorities and prepares work schedules to ensure adequate staff and volunteer coverage across scheduled hours of operation and special events.
• Provides leadership to resolve disputes and mediate complaints at the lowest possible level.
• Coordinates activities with other organizations, City departments, community groups, and citizens; establishes and maintains business relationships; assists in shelter marketing.
• Assists in the development and execution of policies, procedures, orientation, and training for assigned area(s), with health and safety of animals and people as a top priority.
• Represents the organization at professional associations meetings and performs special projects as assigned.
• Assists with other Animal Services duties as needed: Helps ensure adoptable animals are visible to the public by taking and posting photos.
  Assists in cleaning kennels, crates, interaction areas, and adoption space.
  Greets visitors, answer phones, respond to emails and other inquiries.
  Promotes microchipping and vaccinating of all pets.
  Attends training and conferences.

DECISION MAKING

• Be self-motivated, responsible, and reliable.
• Possess solid organizational skills and be able to work with minimal supervision.
• Decisions and actions shall align with established goals and policies
• Basic reasoning skills for dealing with customers, staff, and partner organizations;
• Ability to understand and follow organization procedures, mission and goals
• Using best judgment and decision making in the absence of supervisor; seeking supervisor assistance when appropriate.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Entered data, generated reports, and produced tracking documents.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

ESSENTIAL FUNCTIONS

• Provides for the health and care, feeding, watering, and bathing of animals; assists veterinary staff with routine medical procedures, preventative care and surgery preparation: administers medications, treatments, vaccinations, performs basic diagnostic tests and procedures, monitors and reports animal health to veterinary services.
• Supervises, trains, provides guidance and assistance to assigned personnel, volunteers and CSRs.
• Cleans, disinfects, and maintains animal kennels, cages, and related equipment; washes bowls, utensils, and laundry. Ensures all areas are stocked daily with needed supplies.
• Assists the public with animal interactions, adoptions, lost pets, reclaims and all other animal matters; processes adoption, reclaim and transfer paperwork; keeps daily inventory of animals, performs correspondence for lost/found pets, document records, performs detailed clerical tasks.
• Strong customer services skills are required.

DECISION MAKING

• Reviewing, approving, processing adoptions, receive and return animals from/to owners, ability to recognize animal behavior and health concerns and report accordingly, ability to understand/ accept shelter procedures, ability to determine animal characteristics, gender and breed identification.
• Supervising part-time Shelter Technicians during daily cleaning and daily shelter operations, overseeing accurate procedures are communicated and followed by team members, volunteers and CSRs.
• Reporting and communicating needs to peers, supervisors and management.
• Working with the public supporting adoptions, returns, intake; use of good judgment in difficult situations and those that fall outside normal procedures.

• Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
• Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
• Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
• Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
• Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
• Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
• Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
• Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
• Captured domestic and wild animals.