Maria Gabriela Rivera Siliezar
Salt Lake City,UT
Summary
Bilingual professional fluent in English and Spanish with diverse experience in customer service, loyalty programs, and technical support. Proven ability to quickly adapt and excel in various roles within fast-paced environments.
Overview
8
8
years of professional experience
Work History
Club Attendant
Hyatt
Salt Lake City, Utah
12.2024 - Current
- Conducted tours around the facility for prospective members or guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Package Handler
FedEx
Salt Lake City, UT
10.2024 - Current
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Labeled parcels accurately according to company guidelines.
- Assisted in inventory management and stock replenishment activities.
Loyalty Program Specialist
Royal Caribbean
01.2023 - 07.2025
- Company Overview: Two years and six months
- Started as a Customer Service Representative, promoted within three months to the Loyalty Department
- Two years and six months
- Started as a Customer Service Representative, promoted within three months to the Loyalty Department
Customer Support
Alorica Latam
01.2022 - 07.2022
- Company Overview: Six months handling customer inquiries and providing solutions
- Six months handling customer inquiries and providing solutions
Customer Service
Transactel Telus International
01.2020 - 09.2020
- Company Overview: Nine months supporting clients in a tech environment
- Nine months supporting clients in a tech environment
Barista
McDonald's
01.2018 - 07.2019
- Company Overview: A year and six months providing excellent customer service
- A year and six months providing excellent customer service
Education
High School Diploma -
Colegio Liceo Rotterdam
01.2020
Bachelor of Science -
Colegio Sagrado Corazón de Jesús
01.2018
Skills
- Promotional strategies
- Cleaning procedures
- Guest relations
- Cash handling proficiency
- Computer skills
- Analytical skills
- Data inputting
References
- Edgar Enmanuel Garcia Aceytuno, +502 5531 7904
- Mynor Roberto Fernandez Zenteno, +502 4550 5407
- Yda Smith, Occupational Therapy Practicum supervisor, Yda.smith@rescue.org
Personal Information
Date of Birth: 10/18/02
Diplomas And Awards
- Gymnastics Star Award, El Sagrado Corazón de Jesús School, 2011
- 1st Place in Percussion Run, La Preparatoria School, 2013
- 1st Place in Science and Technology Fair, El Sagrado Corazón de Jesús, 2016
- Rhythmic Gymnastics Program, Guatemalan Olympic Committee, 2011
- Youth Entrepreneurs Program, Environment Focused, 2015
Timeline
Club Attendant
Hyatt
12.2024 - Current
Package Handler
FedEx
10.2024 - Current
Loyalty Program Specialist
Royal Caribbean
01.2023 - 07.2025
Customer Support
Alorica Latam
01.2022 - 07.2022
Customer Service
Transactel Telus International
01.2020 - 09.2020
Barista
McDonald's
01.2018 - 07.2019
High School Diploma -
Colegio Liceo Rotterdam
Bachelor of Science -
Colegio Sagrado Corazón de Jesús