Maria Gabriela YNojosa
Winter Park,FL
Summary
Dynamic and customer-focused professional with a proven track record in the hospitality and retail sectors, notably at The Fresh Market. Excelled in enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in foreign language proficiency and adept at fostering positive customer relationships, demonstrating a unique blend of interpersonal and practical skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Grocery Clerk
The Fresh Market
09.2024 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Server
Texas Roadhouse
03.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Party Host
Monkey Joes
07.2023 - 01.2024
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Education
Associate of Arts - Sports Journalism
Seminole State College of Florida
Sanford, FL05-2026
High School Diploma -
Lake Howell High School
Orlando, FL05-2024
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Foreign language proficiency
- Assisting customers
- Customer service-focused
- Training and mentoring
- Team player attitude
- Adaptable nature
- Time management mastery
- Engaging personality
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- Basic Life Support (BLS) Certification - American Heart Association.
- National Professional Certification in Retail Management (NPCRM) - National Retail Federation.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Languages
Spanish
Native or Bilingual
Interests
- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Crafting and DIY Projects
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I have a passion for photography and editing photos
- Community Cleanup
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
Extracurricular activities
I was a part of Student Government in High School all 4 years. Currently, I am a part of ENC at my college campus, ENC is a church group. I played softball for 3 years and continue to coach kids during seasonal practices. I was in Key Club in High School, an organization which helps students get into volunteer programs to give back to their communities.
Timeline
Grocery Clerk
The Fresh Market
09.2024 - Current
Server
Texas Roadhouse
03.2024 - 08.2024
Party Host
Monkey Joes
07.2023 - 01.2024
- Food Handler Certification (FHC) - State or County Health Departments.
- Basic Life Support (BLS) Certification - American Heart Association.
- National Professional Certification in Retail Management (NPCRM) - National Retail Federation.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Associate of Arts - Sports Journalism
Seminole State College of Florida
High School Diploma -
Lake Howell High School
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