MariaGracia Acuña
Orlando,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Exprience/Server
Restaurant Embarcadero 41
Boca Raton, Florida
03.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Legal Assistant
Consorcio DHMont & CG & M S.A.C.
Lima, Peru
11.2021 - 02.2023
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
Legal Assistant
Estudio Garcia Arispe
Lima, Peru
03.2019 - 09.2021
- Processed incoming mail on a daily basis.
- Answered phones promptly while providing courteous customer service.
- Generated reports summarizing case progress for internal use.
Customer Service Representative
Norbert Wiener University
Lima, Peru
03.2015 - 12.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor - Law
Norbert Wiener University
Lima, Peru12-2019
Skills
- Team member support
- Guest relations management
- Professional appearance
- Customer service
- Customer feedback management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Exprience/Server
Restaurant Embarcadero 41
03.2023 - Current
Legal Assistant
Consorcio DHMont & CG & M S.A.C.
11.2021 - 02.2023
Legal Assistant
Estudio Garcia Arispe
03.2019 - 09.2021
Customer Service Representative
Norbert Wiener University
03.2015 - 12.2018
Bachelor - Law
Norbert Wiener University
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