Maria Guadalupe Herrera
Lincoln Park,MI
Summary
Dynamic and dedicated professional with experience at Plymouth Physical Therapy Specialists, excelling in patient care and safety. Proven ability to enhance operational efficiency through effective scheduling and strong teamwork. I bring exceptional customer service skills and a commitment to maintaining high standards in therapeutic environments.
Experienced with delivering top-tier service in banquet settings. Utilizes strong organizational and multitasking abilities to ensure efficient event operations. Knowledge of maintaining excellent guest relations and adapting to dynamic environments.
Overview
8
8
years of professional experience
Work History
Physical Therapy Aide
Plymouth Physical Therapy Specialists
Livonia, MI
08.2024 - Current
- Assisted physical therapists with patient care and treatment protocols.
- Maintained cleanliness and organization of therapy equipment and facilities.
- Supported patients with mobility exercises, enhancing their comfort and safety.
- Prepared treatment areas by setting up necessary tools and supplies.
- Engaged in ongoing training to improve knowledge of therapeutic practices.
- Communicated effectively with patients to ensure understanding of treatment plans.
- Collaborated with team members to streamline operational workflows in the clinic.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Maintained supply inventory by placing orders when supplies ran low.
- Enforced safety procedures with all patients.
Banquet Server
The Edison Institute
Dearborn, MI
04.2018 - Current
- Provided exceptional customer service during events, ensuring guest satisfaction.
- Set up and dismantled banquet spaces, adhering to event specifications.
- Collaborated with kitchen staff to deliver timely food and beverage service.
- Maintained cleanliness and organization of serving areas throughout events.
- Assisted in inventory management, restocking supplies as needed.
- Communicated effectively with team members to coordinate service flow.
- Adapted quickly to changing event requirements, demonstrating flexibility under pressure.
- Engaged with guests to enhance their dining experience and gather feedback.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
Education
Associate of Science - Physical Therapy Assistant
Henry Ford College
Dearborn, MI10-2020
Skills
- Maintaining and cleaning equipment
- Maintaining inventory
- Maintaining filing systems
- Scheduling
- Safety procedures
- Customer communications
- Strong teamwork
- Time management
- Customer service
- Adaptive problem solving
- Clear communication
- Hospitality service expertise
- Relationship building
- Fluent in Spanish
- Cash handling proficiency
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Physical Therapy Aide
Plymouth Physical Therapy Specialists
08.2024 - Current
Banquet Server
The Edison Institute
04.2018 - Current
Associate of Science - Physical Therapy Assistant
Henry Ford College