Maria Guadalupe Murillo
San Bernardino,CA
Summary
Proven leader with extensive experience in operational efficiency and team management, notably at Amazon. Demonstrates exceptional organizational skills and a commitment to creating a positive, safe work environment. Skilled in critical thinking and problem resolution, consistently enhancing service quality and efficiency. Achieved significant improvements in staff retention and customer satisfaction through effective communication and teamwork.
Overview
16
16
years of professional experience
Work History
POC/TDR
Amazon
San Bernardino, CA
11.2023 - Current
- Currently I POC for Front Half Wrap down team and mainly TDR for Back Half. I am responsible for helping management get CPT out on time, help provide a safe work place for employees, direct employees, and reset for the fallowing sort.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Restaurant Manager
Golden Corral Buffet and Grill
San Bernardino, CA
04.2021 - 08.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Created employee schedules
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Luxe Buffet
Ontario, CA
01.2015 - 12.2020
- Marketing with in the community
- Provided safe and clean environment for employees.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Hometown Buffett
Loma Linda, CA
06.2008 - 12.2014
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Education
High School Diploma - General Studies
San Gorgonio High School
San Bernardino, CA06.2006
Skills
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Problem Resolution
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
POC/TDR
Amazon
11.2023 - Current
Restaurant Manager
Golden Corral Buffet and Grill
04.2021 - 08.2022
Restaurant Manager
Luxe Buffet
01.2015 - 12.2020
Restaurant Manager
Hometown Buffett
06.2008 - 12.2014
High School Diploma - General Studies
San Gorgonio High School