Summary
Overview
Work History
Education
Skills
References
Timeline
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Mariah Adams

Sun City,AZ

Summary

Adept at problem-solving and customer service excellence, I significantly enhanced customer satisfaction and efficiency at Baskin Robins. Skilled in POS systems and adept in multitasking, my professional journey reflects reliability and a commitment to hospitality, underpinned by a solid foundation in financial records oversight and verbal communication.

Overview

9
9
years of professional experience

Work History

Food and Beverage Cashier

Baskin Robins
Ridgecrest, CA
04.2024 - Current
  • Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
  • Reconciled cash register tills and prepared deposits for bank drop offs.
  • Operated the point of sale system to process payments from customers quickly and accurately.
  • Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
  • Stocked shelves with merchandise prior to opening store each day.
  • Maintained cleanliness of work area throughout shift.

GS-4 FFT1(T)

Black Mesa Fire Management
06.2023 - 09.2023
  • Supervisor Daniel Rubbish daniel.ruebush@usda.gov (928) 245-8766

Wildland Firefighter Type 2

Arizona Department of Forestry and Fire Management
Perryville, USA
01.2022 - 03.2023
  • Served as a skilled crew member on a Type 3 and Type 6 Engine, practiced in fire suppression and management
  • Became efficient in radio usage and communication, with adjoining forces and dispatch
  • Experienced With taking and reporting and recording weather
  • Inspected and ensured the safety and functionality of the engine
  • Performed daily vehicle checks to ensure properly functioning and working order of work vehicle
  • Daily inspections and minor repairs on Pump, reels, water lines, tanks
  • Created Hose packs for IA purposes on the fire line
  • Worked as crew member under extreme pressure in hazardous conditions
  • Scratched line to mineral soil using hand tools
  • Proficient mop up operations using hand tools and/ or available water source to extinguish and remove burning material along/ near control line, look for and dig out burning roots
  • Constructed efficient cup trench to prevent rolling, burning materials from further igniting terrain
  • Obtained initial briefing from supervisors, briefed crew on assignment and objectives using IRPG check list
  • Maintained situational awareness and adjusted tactics as necessary
  • Demonstrated proper use, maintenance, and inspection of fire line tools, (Pulaski, alien, hoe, rogue hoe, monkey paw, rhino, mcleod and felling axe)
  • Set up and broke down mark 3 pumps, connected hose lay, operated nozzle for water application
  • Contributed to community betterment by cleanup, prevention, and thinning projects to improve structure defensibility
  • Verified LCES is in place before assignment
  • Established a safe and efficient working environment
  • Participated in burning and holding operations
  • Performed cold trailing and secured fire line in various fuel types and climates
  • Maintained knowledge of current firefighting certification
  • Medical training, including CPR, AED, first aid and Blood borne pathogens
  • Maintained good physical health and excelled in all physical training

Cashier/Server

Bill's Pizza
Prescott, USA
06.2018 - 01.2020
  • Took orders in person and over the phone
  • Multitasked efficiently
  • Prepared orders with exceptional service within a timely manner
  • Demonstrated integrity, diligence, and proficiency to encourage a professional and positive team environment
  • Properly sanitized front of restaurant
  • Restocked supplies
  • Maintained health code standards
  • Abided by safety precautionary measures
  • Responsible for opening and closing duties

Sales Associate/Cashier

Verizon Wireless
AZ, USA
01.2016 - 01.2018
  • Responsible for opening and closing store on time
  • Documented inventory every morning prior to business hours
  • Tech support
  • Secured sales
  • Counted cash registers before closing
  • Assisted customers
  • Maintained store presentability and cleanliness
  • Contributed to a positive work environment

Education

Radiology Technician -

Yavapai Community College
01.2020

High School Diploma -

Edge High School
01.2013

Fire Related Courses: S-130 Firefighter training, S-190 introduction to Wildland Fire Behavior, S-212 Wildland fire chainsaws, L-180 Human factors on the fire line, I-100 Introduction to incident command systems, Current first Aid, CPR, AED, Blood borne pathogens

Skills

  • Problem-solving aptitude
  • Cleaning and sanitizing
  • Reliability
  • Hospitality and accommodation
  • Training and mentoring
  • Customer complaint handling
  • POS systems use
  • Customer service excellence
  • Time management abilities
  • Mathematical Accuracy
  • Verbal Communication
  • Financial records oversight
  • Professionalism
  • Critical Thinking
  • Multitasking Abilities

References

  • Terrance House, Fire Crew Captain, (623) 980-6092, Thouse@dffm.az.gov
  • Joshua Salazar, Black Mesa Crew Captain/ Engine Boss, (928) 245-2731, Joshua.salazar@usda.gov
  • Rocky Nelson, Prevention/single resource, (928) 240-0222, rocky.nelson@usda.gov
  • Taylor Smythe, Bill’s Pizza Owner, (928) 443-0800
  • Krista Simoneau, Records Management Specialist/ Firefighter, (602) 469-0315, Ksimoneau@dffm.az.gov
  • Chris Hedgeman, Dispatch Center Assistant Manager, US Forest Service, (575) 313-2370, Chris.hedgemen@usda.gov
  • Rich Jones, Safety and Training Specialist, Department of Forestry and Fire Management, (520) 471-0291

Timeline

Food and Beverage Cashier

Baskin Robins
04.2024 - Current

GS-4 FFT1(T)

Black Mesa Fire Management
06.2023 - 09.2023

Wildland Firefighter Type 2

Arizona Department of Forestry and Fire Management
01.2022 - 03.2023

Cashier/Server

Bill's Pizza
06.2018 - 01.2020

Sales Associate/Cashier

Verizon Wireless
01.2016 - 01.2018

Radiology Technician -

Yavapai Community College

High School Diploma -

Edge High School

Fire Related Courses: S-130 Firefighter training, S-190 introduction to Wildland Fire Behavior, S-212 Wildland fire chainsaws, L-180 Human factors on the fire line, I-100 Introduction to incident command systems, Current first Aid, CPR, AED, Blood borne pathogens

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