Mariah Adams
Phoenix,AZ
Summary
I have a large range of different experiences in my professional history. What I found that I love most is working in helping assist people. I flourish when it comes to technology issues, online computer learning, anything online and/or associated with customer care while communicating with customers and that is where I see myself exceeding favorably . I can quickly adapt to stressful and fast pace situations.
I am currently working on Building my own app and working in learning Computer Coding as well as recently finishing an online coding boot camp. That is why this line of work is best suitable for me. I am confident that I will not only better any environment I become a part of. But I will bring my hard work ethic and diligence as well as something new any place of Employment I am a part of. Thank you!
Overview
12
12
years of professional experience
Work History
Wildland Firefighter (seasonal)
Black Mesa
Heber-Overgaard, AZ
06.2023 - 10.2026
- Operated firefighting equipment to suppress wildfires effectively.
- Conducted fire line construction and maintenance to enhance containment efforts.
- Collaborated with team members to strategize response plans during emergencies.
- Implemented safety protocols, ensuring compliance with industry standards.
- Patrolled burnt areas after fires to locate and eliminate all hot spots that could flare or rekindle.
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Enhanced wildfire containment by coordinating and executing strategic Fire line construction.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
- Optimized firefighter performance through active participation in daily physical training sessions designed to maintain endurance levels.
- Established water supplies, connected hoses and directed water onto fires.
- Mitigated environmental impact of wildfires by implementing soil erosion prevention techniques during Fire line construction.
- Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
- Ensured prompt medical care for injured crew members by providing first aid support when necessary.
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
Initial Attack Dispatcher
Department of Forestry and Fire Management
Arizona
01.2025 - 02.2026
- Worked Long days while being responsible for hundreds of resources and multiple wildland fires at once.
- Managed multiple incoming calls at once.
- Coordinated emergency response efforts for wildfires, ensuring effective resource allocation and communication.
- Monitored radio communications to relay critical information between field teams and command centers.
- Processed incident reports and maintained accurate records of dispatch activities for review and analysis.
- Assisted in training new dispatch personnel on operational protocols and software systems.
- Collaborated with forestry personnel to schedule controlled burns and manage fire prevention tasks.
- Utilized geographic information systems (GIS) to assess fire risk areas and enhance operational planning.
- Implemented process improvements to streamline dispatch workflows, increasing efficiency during emergency incidents.
- Provided real-time support to field units, facilitating timely decision-making during high-pressure situations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Directed dispatching, routing, and tracking of 15 plus fleet vehicles.
Cashier/ Server
Bills Pizza
Prescott, AZ
05.2019 - 01.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, ensuring balanced drawers at shift end to maintain financial integrity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for customer engagement.
- Collaborated with team members to create a welcoming atmosphere, fostering repeat business and customer loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Supported needs of 5 plus person wait staff who attended to specific needs of 500 + customers daily.
- Worked on sometimes 10 orders while assisting customers and multiple incoming calls simultaneously.
TCC Verizon Retail Associate and Technicion
TCC (Verizon) Retailer
Prescott, AZ
01.2015 - 06.2017
- Delivered exceptional customer service to enhance overall shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Operated point-of-sale systems efficiently to process transactions and manage cash flow.
- Trained new staff on sales techniques and company policies to improve team performance.
- Conducted regular store audits to maintain compliance with operational standards and visual merchandising guidelines.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Developed strategies for upselling products, contributing to increased average transaction value.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Applied Science - Psychology/Radiology
Yavapai College
Prescott, AZ01-2021
High School Diploma -
Edge HIghschool
Tucson, AZ05-2013
Skills
- Microsoft Excel
- Computer proficiency
- Complaint handling
- Call center experience
- Follow-up skills
- Order processing
- Documentation
- Administrative support
- Data collection
- Customer relationship management (CRM)
- De-escalation techniques
- Technical support
- Product and service solutions
- Recordkeeping strengths
Timeline
Initial Attack Dispatcher
Department of Forestry and Fire Management
01.2025 - 02.2026
Wildland Firefighter (seasonal)
Black Mesa
06.2023 - 10.2026
Cashier/ Server
Bills Pizza
05.2019 - 01.2021
TCC Verizon Retail Associate and Technicion
TCC (Verizon) Retailer
01.2015 - 06.2017
Associate of Applied Science - Psychology/Radiology
Yavapai College
High School Diploma -
Edge HIghschool