Mariah Ayala
Flint,MI
Summary
Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Good listening skills combined with attentive and detail-oriented nature. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
11
11
years of professional experience
Work History
Barista | Café Manager
Café Mermaid
08.2012 - Current
- Prepared beverages and food in a prompt, friendly and efficient manner
- Consistently maintained a clean and organized work space
- Cleaned and performed routine maintenance of espresso machine and café equipment
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained new employees in workflow procedures, café equipment and drink preparation
- Audited safe and register balances, calculated and reported daily cash and credit sales
- Developed and implemented innovative strategies to reduce costs and increase efficiency.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Cashier | Wares Processor
Goodwill Industries
01.2019 - 12.2021
- Greeted and assisted customers providing excellent customer service
- Completed sales transactions using cash, credit and debit cards
- Operated register and scanned merchandise
- Managed closing responsibilities of closing down and balancing register
- Loaded and unloaded pallets of gaylord boxes on trucks using a pallet jack
- Evaluated items through processing and priced accordingly.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier | Café Lead
Sam's Club
02.2014 - 07.2016
- Worked as a team member performing cashier duties, often taking over other duties such as a door greeter and self-checkout host
- Excelled in role handling a variety of customer service and resolve customer issues with expediency
- Gained POS System knowledge
- Maintained an accurate cash draw of over $1500 per shift
- Organized shelves and displays on sales floor and returning products.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Fine Art
Mott Community College
High School Diploma -
Carman-Ainsworth High School
Flint, MI05.2013
Skills
- Communication
- Interpersonal
- Detail-oriented
- Highly Organized
- Teamwork
- Creative Thinking
- Problem Solving
- POS System
Timeline
Cashier | Wares Processor
Goodwill Industries
01.2019 - 12.2021
Cashier | Café Lead
Sam's Club
02.2014 - 07.2016
Barista | Café Manager
Café Mermaid
08.2012 - Current
Fine Art
Mott Community College
High School Diploma -
Carman-Ainsworth High School
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