Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Mariah Ballentine

Stamford,Connecticut

Summary

A recent graduate from the LaunchIT Desktop Support Professional program looking for a position in a challenging IT department. Strong problem-solving skills and attention to detail with the ability to assess and solve IT issues. Motivated to learn and continue growth and development of technical and professional skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Engineer

Synchrony Financal (contract)
Stamford, CT
01.2024 - 03.2024
  • Provided technical assistance for customers troubleshooting problems with hardware and software.
  • Installed and configured new systems according to customer requirements.
  • Resolved customer inquiries regarding system issues in a timely manner.
  • Created detailed reports on service calls outlining the problem, resolution, and follow-up actions taken.
  • Assisted customers in setting up their computers, printers, scanners. as needed.
  • Responded promptly to customer inquiries via email or phone call.
  • Inventoried and logged component supplies to accommodate equipment requests.

SEO Analyst Blogger

Turning Point - CT
Norwalk , CT
06.2020 - 09.2020
  • Developed and implemented SEO strategies to increase website visibility in organic search engine results.
  • Conducted keyword research to identify target keywords for optimization.
  • Optimized content by ensuring correct placement of target keywords within text, meta tags, and titles.
  • Reviewed existing content on the site to improve relevance for targeted keywords.

Education

CompTia+ Hardware/Software Training

LaunchIT
Stamford
10-2023

High School Diploma -

Stamford High School
Stamford, CT
06-2015

Norwalk Community College
Norwalk, CT

Skills

  • Virtualization Technologies
  • Operating systems
  • Remote Support
  • Software Installation
  • Troubleshooting and diagnosis
  • Device configuration

Certification

  • CompTIA Certification December 2023
  • Google IT Support Professional August 2023

Languages

Russian
Limited

References

References available upon request.

Timeline

Customer Engineer

Synchrony Financal (contract)
01.2024 - 03.2024

SEO Analyst Blogger

Turning Point - CT
06.2020 - 09.2020

CompTia+ Hardware/Software Training

LaunchIT

High School Diploma -

Stamford High School

Norwalk Community College

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Mariah Ballentine