Mariah Begay
Winslow,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Emergency Department Clinical Receptionist
Dilkon Medical Center
Dilkon, Arizona
12.2024 - 03.2025
- Responsible for patients to be placed on Westcom Dashboard
- ED Dashboard
- Nurse call system & ED patient tracker
- Prioritize, organize & task details with quick responses
- Patient check in for triage to charge RN notification
- Anticipate incoming patients form EMS, walk Ins
- Triage Level 1-5 with most critical Level 1 priority & provide transfers/transports updates
- Communication with RN's on provider orders
- Communicate with providers on phone calls from receiving facilities.
- Communicate with pharmacy, radiology and lab
Switchboard Operator
WIHCC
Winslow, AZ
03.2022 - 12.2024
- Connected callers with appropriate professional, department, or business.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Created and maintained company phone directory with current extensions and staff information.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Monitored call volume, call length and other related metrics and consistently met objectives.
Access Attendant
Northern Arizona Healthcare
Flagstaff, AZ
09.2020 - 05.2022
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Answered questions and provided information about Northern Arizona Healthcare.
- Coordinated between billing department and customers to resolve problems.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Switchboard Operator
Northern Arizona Healthcare
Flagstaff, AZ
08.2021 - 09.2021
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Documented messages and forwarded to correct individual.
- Created and maintained company phone directory with current extensions and staff information.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
Education
General Science - Nursing Assistant Training
Northland Pioneer College
Winslow, Arizona2018
Skills
- Personal Protection Equipment (PPE)
- Team Goals
- Teletracking
- Microsoft Word
- Microsoft Exel
- Great Communcation
winslow high school
August 2010 to May 2011
Timeline
Emergency Department Clinical Receptionist
Dilkon Medical Center
12.2024 - 03.2025
Switchboard Operator
WIHCC
03.2022 - 12.2024
Switchboard Operator
Northern Arizona Healthcare
08.2021 - 09.2021
Access Attendant
Northern Arizona Healthcare
09.2020 - 05.2022
General Science - Nursing Assistant Training
Northland Pioneer College