Job Search Status
Open to workDesired start date: Flexible
Open To Work
STEPHEN SMITH
New Port Richey,FL
Work Preference
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 Dispatcher bringing 35 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Adept at being a calm force for callers while gathering details for first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Firehouse Attendant
Smithtown Fire District
Smithtown, NY
12.2004 - 02.2023
- Receives telephone or radio calls for emergency medical, fire or rescue assistance, referred from the police emergency number, ambulances, hospitals and health-related facilities;
- Determines the nature and precise location of the emergency and the type of assistance and equipment required;
- Provides emergency medical and/or other emergency information to the caller pending the arrival of emergency personnel;
- Operates a two-way communication system to contact the emergency service unit covering the area;
- Operates a computer terminal in an emergency dispatch system;
- Maintains continuous contact with the emergency service unit and the ambulance or other equipment dispatched, to obtain and relate current information on the status of the situation;
- Contacts the appropriate hospital or other emergency services provider to coordinate delivery of the necessary assistance;
- Refers non-emergency requests to the appropriate resource for assistance;
- Maintains logs and other clerical records of incoming and outgoing communications and the disposition or requests received;
- Determined customer needs by asking relevant questions and listening actively to responses.
Dispatcher
Holbrook Fire District
Holbrook, NY
05.1999 - 06.2021
- Operates two-way radio systems or other communications systems for a fire district;
- Receives and transmits communications from the public and agencies requesting emergency fire and ambulance services;
- Maintains fire equipment and building facilities;
- Performs custodial services in and around a firehouse;
- Maintains a dispatch log and performs other routine clerical duties as assigned;
- May be asked to drive district vehicles for servicing and maintenance.
Education
High School Diploma - undefined
Patchogue-Medford High School
1986
Skills
- Guest Relations
- Multi-Line Phone Systems
- Staff Assignments
- Team Goals
- Equipment Maintenance
- Guest Satisfaction
- Work Station Cleaning
- Infection Control
- Personal Protection Equipment (PPE)
- Emotional Support
- Mass Casualty Events
- Life Support Services
- Safety and Security
- Emergency Communications
- Emergency Medical Treatment
- Emergency Response Procedures
- Life and Property Protection
- Fire Suppression
- First Aid
- Public Assistance and Support
- Water and Chemical Streams
- Fire Pump Operation
- First Aid Certified
- Ladder Operation
- Firefighting Activities
- Fire Department Procedures
- Hose Connections
Certification
Emergency Medical Dispatcher Certification
Emergency Fire Dispatcher Certification
Copies available upon request
Additional Information
I joined the American Red Cross on December 14,2022
I'm trained as a Disaster Action Team and Disaster Responder
Timeline
Firehouse Attendant
Smithtown Fire District
12.2004 - 02.2023
Dispatcher
Holbrook Fire District
05.1999 - 06.2021
High School Diploma - undefined
Patchogue-Medford High School