Mariah Bowens
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server / Training Server
Frankie’s downtown
Dallas, Texas
04.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
Server Supervisor/Head Trainer
Red Lobster
06.2022 - 01.2023
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees
- Presented training material with various instructional methods to maintain attention of participants
- Educated bartenders, clerks, and servers on responsible service protocols
Head Server
Green Gator
03.2021 - 06.2022
- Helped other employees with any needs that they may need during the shift
- Helped with planning schedules and re wrote training schedules to meet the needs of the guests properly and effectively for the restaurant
- Responsible for opening and closing the restaurant properly for guests to have the experience they desire
Supervisor/Server
Chilis
Irving, TX
04.2019 - 03.2021
- Monitored cash intake and daily bank deposits, increasing accuracy, and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Education
High school -
Irving High School
Irving01.2018
Skills
- Excellent Customer Service
- Conflict Resolution
- Multitasking
- Decision Making
- Processes and procedures
- Team building
References
Available upon request
Education - Highschool
Irving High School, 2014, 2018
Timeline
Server / Training Server
Frankie’s downtown
04.2024 - Current
Server Supervisor/Head Trainer
Red Lobster
06.2022 - 01.2023
Head Server
Green Gator
03.2021 - 06.2022
Supervisor/Server
Chilis
04.2019 - 03.2021
High school -
Irving High School