Mariah Brunner
Angola ,IN
Summary
Dynamic customer service professional with a proven track record at Vestil Manufacturing Corp., excelling in complaint resolution and order tracking. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in inventory management and certified in forklift operation, consistently ensuring timely and accurate deliveries.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
23
23
years of professional experience
Work History
Customer Service Representative/All Round General Laborer
Vestil Manufacturing Corp.
Angola , IN
09.2013 - Current
- Administered Microsoft Office applications for diverse departmental needs.
- Received, sent and edited emails through Microsoft Outlook.
- Used Excel PivotTables to count, total or average data stored in one large spreadsheet.
- Created, saved and shared documents for internal team and customers.
- Assisted customers with inquiries and resolved issues effectively.
- Maintained accurate records of customer interactions and transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Organized and maintained physical and electronic files for efficient retrieval.
- Processed incoming documents by scanning, filing, and archiving appropriately.
- Operated forklifts to transport materials within warehouse environment.
- Conducted routine safety checks on equipment to ensure optimal performance.
- Loaded and unloaded shipments for efficient inventory management processes.
- Loaded pallets onto trailers for shipment.
Family Dollar Distribution Center
Order Fulfillment
Ashley , IN
08.2012 - 09.2013
- Completed day-to-day duties accurately and efficiently.
- Operated order picking equipment to efficiently retrieve products from warehouse shelves.
- Scanned barcodes to verify product accuracy before packaging and shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Trained new employees on proper order picking techniques and safety guidelines.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Adhered to company policies and procedures to maintain a safe and efficient working environment.
Fleetwood Motor Homes
Assistant Group Leader
Decatur, Indiana
05.2003 - 08.2011
- Managed inventory and supplies to ensure materials were available when needed
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products
- Implemented quality control measures to uphold company standards.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Able to read and follow engineering prints.
- Worked closely with engineers on new projects.
Education
High School Diploma -
Bellmont Senior High
Decatur, IN01-2000
Skills
- Customer service
- Data entry
- Inventory management
- Time management
- Communication skills
- Attention to detail
- Safety protocols
- Problem solving
- Administrative support
- Filing
- Adaptability and flexibility
- Positive and professional
- Microsoft office expertise
- Computer proficiency
- CPR training
- Punctual and reliable
- Problem-solving
- Efficient data entry
- Record keeping
Extra training
- CPR and AED certification
Timeline
Customer Service Representative/All Round General Laborer
Vestil Manufacturing Corp.
09.2013 - Current
Family Dollar Distribution Center
Order Fulfillment
08.2012 - 09.2013
Fleetwood Motor Homes
Assistant Group Leader
05.2003 - 08.2011
High School Diploma -
Bellmont Senior High