Mariah Callaway
Overland Park,KS
Summary
Personable Data Management Specialist with demonstrated expertise in developing creative and fair solutions to complaints and conflicts. Improve culture and operations and minimize turnover with analytical approach. Proficient communication and coordination abilities. Creative Graphic Designer with 5-year background developing computer-generated art and designs. Adept at aligning designs with brand values. Well-versed in Adobe.
Overview
8
8
years of professional experience
Work History
United States Department of Labor
Titan Technology
2300 MAIN ST RM 4W302, KANSAS CITY, MISSOURI, UNIT
05.2018 - 01.2023
- Interviewer II
- Heavy case load/ Samples
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in training new employees, sharing tips for efficient data entry techniques.
- Ensured accurate inventory management through meticulous record-keeping and timely data entry.
- Monitored data entry processes and worked to improve efficiency and performance.
- Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
- Improved overall operational efficiency by identifying process improvements within the call center environment for increased productivity levels.
- Streamlined call center operations by implementing efficient processes and procedures.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
HR/ Recruiter
Spectrum
Overland Park, Kansas
01.2021 - 05.2024
- Talent Acquisition
- Managed conflicts by generating reports concerning interactions with employees, steps taken to arrive at solutions and reportable outcomes of interventions.
- Drove organizational improvements by coordinating employee networks, task forces and committees.
- Elevated job satisfaction by implementing employee recognition and appreciation programs.
- Phone sales and account management.
- Addressed organizational staffing needs, working closely with management to understand and establish optimal levels.
- Met with hiring managers to develop compelling job descriptions and determine skills required for position.
- Met staffing objectives using excellent recruitment strategies and detailed evaluations of job candidates.
- Conducted background checks and connected with references to verify eligibility of candidates.
- Determined application requirements with detailed analysis of job descriptions and qualifications.
- Posted job listings in LinkedIn, Indeed and Monster to acquire more applicants.
- Collaborated with hiring managers to interview ideal candidates.
- Developed recruiting strategies to identify qualified candidates and build network.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Senior Recruiter
Favorite Staffing
Remote
05.2024 - Current
- Evaluated outpatient records to ensure accuracy and compliance with healthcare standards.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Followed exact procedures for handling transfers and other releases of medical records.
- Developed and implemented targeted recruitment strategies to attract top talent across various departments.
- Conducted in-depth interviews and assessments to evaluate candidate qualifications and fit for organizational culture.
- Collaborated with hiring managers to define role requirements and create precise job descriptions.
- Mentored junior recruiters, providing guidance on best practices in sourcing and interviewing techniques.
- Led initiatives to refine onboarding processes, ensuring seamless integration of new hires into teams.
- Analyzed recruitment data to identify trends, informing strategic adjustments in talent acquisition approaches.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
Travel Advisor
Trip Advisor
Remote
01.2025 - Current
- Developed personalized travel itineraries based on client preferences and budget constraints.
- Provided expert advice on destinations, accommodations, and activities to enhance customer experiences.
- Coordinated travel logistics, including flights, transportation, and lodging arrangements for clients.
- Resolved customer inquiries and issues promptly to ensure high satisfaction levels during travel planning.
- Implemented feedback mechanisms to gather client insights and refine service offerings continuously.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Established fruitful partnerships with airlines, hotels, tour operators which resulted in better offers for our customers.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Implemented creative marketing strategies that attracted new clientele and promoted the company''s services effectively.
Education
Digital Design Certification - undefined
University of Maryland Global Campus
Remote, Remote08-2023
Bachelor of Arts - Graphic And Digital Design
Park University
Parkville, Mo08-2021
Skills
- Digital Design
- HR
- Customer Service
- Performance Metrics & Multitasking Abilities
- Customer Retention Strategies & Team Collaboration
- Graphic Design
- Image manipulation & Responsive design
- Performance Evaluation
- Upselling and Cross Selling
- Training and Development & Problem Solving
- Project Management
- Adobe After Effects
- Production Layouts & Branding and Identity
- Personnel conflict management
- Decision Making
- Attention to Detail
- CRM Software Proficiency & Data review
- Brand image management
- Accessibility Design & Design Thinking
- Trend Research & Image Sourcing
- Print Design
- Account Management
- Travel industry experience
- Strong organization
- Sales experience
- Cultural awareness
- Itinerary creation
- Marketing
- Travel planning proficiency
- Client relationship building
- Travel research
- Retail sales
- Hotel accommodations
- Itineraries
- Service promotion
- Package sales
- Tour preparation
LANGUAGE
English Native
Affiliations
AIGA: The American institute of Graphic Arts
Timeline
Travel Advisor
Trip Advisor
01.2025 - Current
Senior Recruiter
Favorite Staffing
05.2024 - Current
HR/ Recruiter
Spectrum
01.2021 - 05.2024
United States Department of Labor
Titan Technology
05.2018 - 01.2023
Digital Design Certification - undefined
University of Maryland Global Campus
Bachelor of Arts - Graphic And Digital Design
Park University