Mariah Cantu
Abilene,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Manager / Server
Abuelos Mexican Restuarant
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Server /Head Bartender
Miguels Mex-Tex Cafe
01.2021 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Manager
Whataburger
12.2016 - 01.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Account Service Representative
World Finance
10.2018 - 08.2019
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Kept detailed records of customer accounts, including actions taken, issues resolved and financial information.
- Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Established membership loyalty, executing flawless customer retail account management.
- Prevented key account losses by researching discrepancies for corrective action.
Education
High School Diploma -
Abilene High School / Holland Medical
Abilene, TX05.2017
Skills
- Customer service
- Team building
- Supervision
- Business operations
- Inventory management
- Problem resolution
- Team Leadership
- Staff Management
- Sales Techniques
Timeline
Manager / Server
Abuelos Mexican Restuarant
09.2023 - Current
Server /Head Bartender
Miguels Mex-Tex Cafe
01.2021 - 09.2021
Account Service Representative
World Finance
10.2018 - 08.2019
Manager
Whataburger
12.2016 - 01.2021
High School Diploma -
Abilene High School / Holland Medical
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