Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mariah Chatman

Mariah Chatman

Marietta,PA

Summary

Proven team player with a strong work ethic, demonstrated at Hershey Chocolate World by enhancing guest satisfaction and maintaining high cleanliness standards. Skilled in time management and excellent communication, effectively balancing team schedules and customer relations at Holiday House Pet Resort, fostering increased loyalty and trust.

Overview

4
4
years of professional experience

Work History

Sweets Attendant

Hershey Chocolate World
05.2024 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Kennel Assistant

Holiday House Pet Resort
01.2021 - 10.2022
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Managed scheduling, billing and payroll for staff of Number kennel assistants.
  • Cared for animals for up to Number nights during owner absences.
  • Communicated Timeline with pet parents, sharing pictures and relevant information regarding treasured animals.
  • Managed scheduling for staff, ensuring coverage during peak times and minimizing overtime expenses.

Education

High School Diploma -

Pennridge High School
Perkasie, PA
05.2020

Skills

  • Strong Work Ethic
  • Patience and understanding
  • Team player attitude
  • Reliability and punctuality
  • Safety understanding
  • Cleanliness and hygiene
  • Safety awareness
  • Incident Reporting
  • Time Management
  • Excellent Communication
  • Teamwork and Collaboration
  • Multitasking

Additional Information

Love working with people and helping people out, Good computer skills took a class in school, good at multitasking.

Timeline

Sweets Attendant

Hershey Chocolate World
05.2024 - Current

Kennel Assistant

Holiday House Pet Resort
01.2021 - 10.2022

High School Diploma -

Pennridge High School

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Mariah Chatman