Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Daniel

Stow,OH

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Maintaining goal and exceeding expectations with quality and quantity throughout each quarter

Rising to the occasion and continuing to grow, along with the favoring challenges of new opportunities and situations.

Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions.

Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience
2024
2024
years of post-secondary education

Work History

Customer Care Representative

PartsSource
Hudson, Ohio
12.2024 - Current
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained accurate records of customer interactions in the database.
  • Processed returns and exchanges according to company policies.
  • Collaborated with team members to ensure timely order fulfillment.
  • Provided support during high-volume periods, ensuring service continuity.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Bank Teller

Premier Bank
Aurora, Ohio
08.2024 - 12.2024
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with account inquiries and product information.
  • Managed cash drawer and ensured balanced transactions daily.
  • Promoted bank services to enhance customer relationships.
  • Resolved customer issues promptly and professionally.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

Customer Service Representative

LeafFilter Gutter Protection
Hudson
02.2022 - 08.2024
  • Managed client bookings for travel arrangements and accommodations.
  • Maintained updated records of client preferences and requirements.
  • Conducted outreach to potential clients through calls and emails.
  • Scheduled appointments for sales representatives using CRM software.
  • Maintained accurate records of client interactions and appointment details.
  • Provided follow-up communication to ensure client needs were met.
  • Scheduled appointments for customers based on their availability.
  • Made phone calls and sent emails to establish leads.
  • Called no shows and cancellations to reschedule.
  • Ensured that all customer data is kept confidential at all times.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Education

Bachelor of Arts - Environmental Studies

Kent State University
Kent, OH
08.2018 - 05.2023

Stow Munroe Falls High School
Stow, OH

Skills

  • Leadership skills
  • Team Member and wonder collaboration skills
  • Open to change and different challenges
  • Great communication between vendor and customer
  • Thrive in fast paced environments
  • Active listener
  • Order processing
  • CRM usage
  • Product knowledge
  • Conflict resolution and great analytical reasoning
  • Goal oriented

Timeline

Customer Care Representative

PartsSource
12.2024 - Current

Bank Teller

Premier Bank
08.2024 - 12.2024

Customer Service Representative

LeafFilter Gutter Protection
02.2022 - 08.2024

Bachelor of Arts - Environmental Studies

Kent State University
08.2018 - 05.2023

Stow Munroe Falls High School
Mariah Daniel