Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Decosse

Sorrento,FL

Summary

Structured Senior Account Coordinator with strong history of performance in fast-paced work environment. Expertise in data entry, upselling, retaining, and records and account management. Tech-savvy individual proficient in Microsoft Office products. Methodical and communicative professional committed to delivering unparalleled client support and achieving or exceeding daily goals.

Overview

12
12
years of professional experience

Work History

Senior Account Coordinator

Spectrum Reach
04.2024 - Current
  • Works effectively on complex accounts in the market
  • Serves as a mentor to entry-level AC’s
  • Accurately enters orders for linear and advanced advertising schedules
  • Communicates with AE’s on client campaign status.

Account Coordinator

Spectrum Reach
11.2022 - 04.2024
  • Applied creative to clients' campaigns
  • Reviewed daily reports to ensure orders are pacing on track
  • Made good spots that drop to keep dollars intact
  • Worked with SLA Deadlines.

Mentor

Spectrum
04.2022 - 10.2022
  • Coached and live listened to specialists' calls to drive performance
  • Followed the practical training playbook and taught lessons
  • Hosted daily breakout rooms targeting areas of improvement
  • Mentored and lead a team of new hires with weekly meetings
  • Set mobile goals and actively engaged in team chat.

Retention Specialist

Spectrum
01.2021 - 04.2022
  • Built rapport and trust with customers to ensure customer satisfaction
  • Promoted money saving offers while leveraging value to increase profits
  • Deescalated customers concerns to ensure a first call resolution
  • Uncovered the root cause of the call to add MRR and PSU's.

Assistant Manager

Frosty Joe's
05.2012 - 05.2019
  • Recruited prospective employees and trained new hires
  • Collaborated with owner to develop strategies for achieving sales and profit goals
  • Delegated daily tasks to team members to optimize group productivity.

Education

Bachelor of Science - Psychology

University Of Central Florida
Orlando, FL
12.2020

Associate of Arts - General Studies

Florida SouthWestern State College
Naples, FL
05.2018

Skills

  • Leadership and mentoring
  • Proficient in Microsoft products
  • Time management, multitasking
  • Adaptability and Flexibility
  • Account Management
  • Upselling

Timeline

Senior Account Coordinator

Spectrum Reach
04.2024 - Current

Account Coordinator

Spectrum Reach
11.2022 - 04.2024

Mentor

Spectrum
04.2022 - 10.2022

Retention Specialist

Spectrum
01.2021 - 04.2022

Assistant Manager

Frosty Joe's
05.2012 - 05.2019

Bachelor of Science - Psychology

University Of Central Florida

Associate of Arts - General Studies

Florida SouthWestern State College

Similar Profiles

CREATE PROFILE
Mariah Decosse