Mariah Decosse
Sorrento,FL
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
Work History
Home Health Sales Representative
ADT
06.2025 - Current
- Maintains accurate records of customer interactions in CRM software.
- Develops customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiates pricing contracts with customers to maximize profits.
- Listens to customer needs to identify and recommend best products and services.
Account Manager
ADT
11.2024 - 06.2025
- De-escalates customer concerns.
- Negotiates service rates with customers experiencing financial difficulties.
- Collaborates with other departments to resolve problems related to customer accounts.
- Identifies customer needs by asking questions and advising on best solutions.
Senior Account Coordinator
Spectrum Reach
04.2024 - 11.2024
- Worked effectively on complex accounts in the market.
- Served as a mentor to entry-level AC’s.
- Accurately entered orders for linear and advanced advertising schedules.
- Communicated with AE’s on client campaign status.
Account Coordinator
Spectrum Reach
11.2022 - 04.2024
- Applied creative to clients' campaigns.
- Reviewed daily reports to ensure orders are pacing on track.
- Made good spots that drop to keep dollars intact.
- Worked with SLA Deadlines.
Mentor
Spectrum
04.2022 - 10.2022
- Coached and live listened to specialists' calls to drive performance.
- Followed the practical training playbook and taught lessons.
- Mentored and lead a team of new hires with weekly meetings.
- Set mobile goals and actively engaged in team chat.
Retention Specialist
Spectrum
01.2021 - 04.2022
- Built rapport and trust with customers to ensure customer satisfaction.
- Promoted money saving offers while leveraging value to increase profits.
- Deescalated customers concerns to ensure a first call resolution.
- Uncovered the root cause of the call to add MRR and PSU's.
Education
Bachelor of Science - Psychology
University Of Central Florida
Orlando, FL12.2020
Associate of Arts - General Studies
Florida SouthWestern State College
Naples, FL05.2018
Skills
- Leadership and mentoring
- Proficient in Microsoft products
- Time management, multitasking
- Adaptability and Flexibility
- Account Management
- Upselling techniques
Timeline
Home Health Sales Representative
ADT
06.2025 - Current
Account Manager
ADT
11.2024 - 06.2025
Senior Account Coordinator
Spectrum Reach
04.2024 - 11.2024
Account Coordinator
Spectrum Reach
11.2022 - 04.2024
Mentor
Spectrum
04.2022 - 10.2022
Retention Specialist
Spectrum
01.2021 - 04.2022
Bachelor of Science - Psychology
University Of Central Florida
Associate of Arts - General Studies
Florida SouthWestern State College
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