Mariah Diggs
San Diego,CA
Summary
Compassionate caregiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in San Diego. Collaborative team player with strong clinical and interpersonal skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Caregiver Attendant
IHSS Public Authority
San Diego, CA
03.2019 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Developed strong relationships with residents and families, fostering trust and open communication.
Caregiver, Special Needs
LifeWorks
San Diego
03.2017 - Current
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Prepared meals and snacks and fed clients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Caregiver
Arnesa Joyner
10.2023 - 09.2024
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service
Allied Universal Security Services
San Diego, CA
10.2015 - 11.2020
- Conducted interactive customer service training programs to improve customer shopping experiences.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Enhanced member retention through personalized engagement and excellent customer service.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Provided exceptional customer service by addressing inquiries quickly and professionally.
- Provided excellent customer service, resolving complaints promptly and professionally.
Med Tech
Plaza Village Senior Living
San Diego, CA
10.2014 - 07.2017
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Assisted physicians with diagnosing illnesses by promptly delivering detailed lab reports.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Education
Associates Of Occupational Studies - Medical Specialties
California College San Diego
San Diego, CA01.2020
Skills
- Verbal and written communication skills
- Dementia Care
- Behavioral Management
- Documentation
- HIPAA Compliance
- Medication Administration
- Patient Management
- Progress Documentation
- Complex Problem-Solving
- PPE Usage
- Disability Support
- Decision-Making
- Supportive Personality
- First Aid Certification
- Medication Management
- Critical thinking
- Active listening
- Data entry
- Professional telephone demeanor
- Appointment scheduling
Creditentials
First aid certification
Home health aid
CPR certified
Timeline
Caregiver
Arnesa Joyner
10.2023 - 09.2024
Caregiver Attendant
IHSS Public Authority
03.2019 - Current
Caregiver, Special Needs
LifeWorks
03.2017 - Current
Customer Service
Allied Universal Security Services
10.2015 - 11.2020
Med Tech
Plaza Village Senior Living
10.2014 - 07.2017
Associates Of Occupational Studies - Medical Specialties
California College San Diego