Mariah Douse
Graniteville,SC
Summary
Hardworking and disciplined with strong program management and team leadership skills. Adept at improving company policies, educating workers and resolving problems with a proactive approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Safety Coordinator
Bridgestone Firestone
05.2019 - Current
- Inspect worksites, practices, and gear for compliance with established safety standards and lockout/tagout procedures.
- Recommend changes to company culture to improve safety and meet changing demands.
- Conduct safety audits and investigated plant quality issues.
- Recognize, documented, and advised on removal of hazards.
- Provide meaningful statistics to management in a timely manner to assist in continued improvement of workplace, health, safety, environment and loss control.
Fraud Prevention Tier II
Sitel
09.2012 - 06.2019
- Independently handled high volume fraud calls.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborative work with Resolution Manager, Technical Account Manager and other functionality on escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction
Education
Associate of Applied Science - Business Management
Augusta Technical College
01.2014
Skills
- Operation Monitoring
- Job Safety Analysis
- Mentoring
- Hazardous Material Handling
- Quality Standards
- Microsoft SharePoint
- Client Retention
- Call Volume Analysis
Timeline
Safety Coordinator
Bridgestone Firestone
05.2019 - Current
Fraud Prevention Tier II
Sitel
09.2012 - 06.2019
Associate of Applied Science - Business Management
Augusta Technical College
Similar Profiles
Patricia HicksPatricia Hicks
Lead, HRIS Analyst – Talent Management & Learning at Bridgestone/FirestoneLead, HRIS Analyst – Talent Management & Learning at Bridgestone/Firestone
Kadren WhiteKadren White
Production Worker at BRIDGESTONE / FIRESTONE U.S.AProduction Worker at BRIDGESTONE / FIRESTONE U.S.A
Jeffrey HillJeffrey Hill
Four Roll Calendar Operator at Bridgestone FirestoneFour Roll Calendar Operator at Bridgestone Firestone
Eric Hubbard JrEric Hubbard Jr
Automotive Technician at Bridgestone FirestoneAutomotive Technician at Bridgestone Firestone
Timothy PoundsTimothy Pounds
Educational Sales Representative at Music & ArtsEducational Sales Representative at Music & Arts