Mariah Ellison
Mooresville,North Carolina
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Special Education Paraprofessional
Fallbrook Union Elementary School District
08.2021 - 05.2022
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Assisted in implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Member Service Representative II
Navy Federal Credit Union
06.2014 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Education
Bachelor of Arts - Humanities
University of Maryland Global Campus
05.2024
Esthetics -
Glen Dow Academy of Hair Design
Spokane, Washington11.2000
Skills
- IEP compliance
- Teacher Assistance
- Classroom Organization
- Customer Service
- Problem-solving abilities
- Active Listening
- Financial Transactions
- Call center experience
- Dispute Resolution
- Microsoft Office
- Administrative and Office Support
- Data Entry
Volunteer Experience
- VMFA-251 Command Team Advisor, MCAS Beaufort, Beaufort, SC, May 2016, April 2018, Met with command team to coordinate events for families and personnel to promote and maintain camaraderie and morale.
- H&HS MCAS Beaufort Spouse Volunteer, MCAS Beaufort, Beaufort, SC, May 2018, July 2019, Met with command team and offered suggestions for family events, fundraising, and spouse involvement.
- Galer Elementary & Elliott Elementary School Parent Volunteer, Beaufort, SC, August 2016, May 2019, Assisted teachers with various tasks in their classrooms.
- Marine Gift Shop, Camp Foster, Okinawa, Japan, September 2019, June 2020, Retail volunteer assisted with sales, merchandising, reorganization.
Timeline
Special Education Paraprofessional
Fallbrook Union Elementary School District
08.2021 - 05.2022
Member Service Representative II
Navy Federal Credit Union
06.2014 - 06.2016
Bachelor of Arts - Humanities
University of Maryland Global Campus
Esthetics -
Glen Dow Academy of Hair Design