Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Fisher

Salt Lake City

Summary

Detail-oriented office manager with a strong background in document management, legal processing and customer relationship management. Proven ability to streamline workflows and train staff effectively.

Overview

15
15
years of professional experience

Work History

Office Manager

Money 4 You
Salt Lake City, UT
02.2016 - Current
  • Managed daily office operations and ensured smooth work flow.
  • Implemented filing systems for efficient document management.
  • Analyzed public records, credit reports and social media to generate leads for court representative.
  • Processed legal documents and filed them according to court procedures.
  • Trained new staff on office procedures and software to enhance onboarding and ensure operational consistency.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Resolved customer inquiries promptly, fostering positive relationships and ensuring client satisfaction.

Customer Service Representative

Convergys
Salt Lake City, UT
04.2011 - 12.2015
  • Managed high-volume calls while maintaining professionalism and courtesy.
  • Resolved complaints by identifying issues and offering appropriate solutions.
  • Assisted customers with account inquiries and transaction issues.
  • Provided product information to enhance customer understanding and satisfaction.
  • Educated clients on banking products and services to meet their needs.
  • Collaborated with team members to improve service delivery processes.
  • Documented customer interactions accurately in the database system.

Education

No Degree - General Studies

Salt Lake Community College
Salt Lake City, UT

Skills

  • Office Management
  • Document organization
  • Legal processing
  • Software training
  • Record keeping
  • Customer relationship management

Timeline

Office Manager

Money 4 You
02.2016 - Current

Customer Service Representative

Convergys
04.2011 - 12.2015

No Degree - General Studies

Salt Lake Community College