Mariah Funston
Vernal,UT
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Currently living in Katy, TX and moving to Vernal, UT around beginning to end of November 2024. Looking to seek and maintain full-time/ part-time position that offers professional and personal growth utilizing interpersonal skills, excellent time management, work/life balance and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Practice Manager of Operations
Summer Park Dental Care (Heartland Dental)
10.2023 - Current
- Strive towards mastery of role by prioritizing and completing all PMO training need to develop techinical commitment and leadership skills.
- Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
- Ensure goals and priorities of Doctors and teams are achieved through servant leadership.
- Bell Leadership training.
- Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
- Focus and prioritize efforts of team to support Doctor achieving their top 10 professional goals.
- Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed.
- Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals.
- Help Doctors prioritize, plan and block schedule for CE through Doctor education and leadership programs
- Understand the benefits and metrics of DMP and help Doctor to monitor progress.
- Identify and support future team growth by selecting candidates (Business Assistant, Dental Assistant and Hygienist) that are an 80% match for both the position and the practice.
- Partner with Doctors to identify skills needed for open positions and proper selection team within the practice.
- Successfully onboard new team members through partnerships with recruiting and support office.
- Support team members to prioritize and plan their training and beyond for growth in their roles.
- Reduced overhead costs through diligent budget management and resource allocation.
- Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Implemented personalized marketing strategies for increased customer engagement and loyalty.
- Present Quarterly Business Reviews to the RMO/RDO (Reviewing business metrics and collaborate, Identify what the business focus areas are to grow the business)
Business Assistant
Waterview Town Dental Care (Heartland Dental)
03.2023 - 10.2023
- Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
- Review treatment plan fees and payment options with patients
- Utilize Dentrix for patient scheduling and records
- Schedule and confirm appointments for multiple providers in the office
- File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
- Post insurance and patient payments and process accounts receivables
Sale Representative
Freedom Forever Solar
03.2022 - 02.2023
- Generating business through door-to-door by setting appointments with qualifying customers.
- Generate proposals tailored perfectly to customers needs.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated new leads through door-to-door by setting appointments.
Office Manager
The Dental Spa
02.2020 - 02.2022
- Oversee insurance verification, treatment plans, payments and denials as well as communication between insurance companies and patients.
- Handled inbound and outbound calls to help patients with scheduling, problem solving, outstanding balances and recalls.
- Managed office's revenue and collections.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
IHG Hotels & Resorts
03.2017 - 08.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
CDA - Dental Assisting
The Core Foundation
Salt Lake City, UT09.2018
High School Diploma -
Hunter High School
West Valley City, UT06.2016
Accomplishments
- As PMO at Summer Park Dental Care, I was able to get the office $100k out of "the hole" within 5 months
- Started with Heartland and received promotion to practice manager of operations within 6 months
- The Dental Spa was awarded 2 years in a row, #1 dental office in Utah. One year in which I was the office manager and handled the entire front office.
- After completing my CDA course I was chosen and asked to be a teacher aid for the following class.
Additional Information
- Nanette Fricken, PMO for Waterview Town Dental Care 832-887-1781
- Kimberly Grande RMO for Summer Park Dental Care 603-425-9707
Timeline
Practice Manager of Operations
Summer Park Dental Care (Heartland Dental)
10.2023 - Current
Business Assistant
Waterview Town Dental Care (Heartland Dental)
03.2023 - 10.2023
Sale Representative
Freedom Forever Solar
03.2022 - 02.2023
Office Manager
The Dental Spa
02.2020 - 02.2022
Customer Service Representative
IHG Hotels & Resorts
03.2017 - 08.2018
CDA - Dental Assisting
The Core Foundation
High School Diploma -
Hunter High School
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