Mariah Gaines
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Statefarm
05.2022 - 02.2023
- Assist agents with install
- Configuring computer systems
- Diagnosing software problems
- Providing assistance in person or by phone or email
- Troubleshooting network problems
Healthcare Customer Service Representative
Dialog Direct
04.2021 - 11.2021
- Assist clients in selecting insurance policies that best meets their needs
- Creating client payment method
- Providing policy proceeds after clients' submitted claims are approved.
Education
Associate - Medical billing and coding
Bryant and Stratton College
Skills
- Communication Skills
- Organizational Skills
- Microsoft Office
- Typing
- Customer support
- Windows 10
- Desktop Support
- Software troubleshooting
- Mac Systems
- Apple IOS
- CRM software
- VPN
Timeline
Technical Support Representative
Statefarm
05.2022 - 02.2023
Healthcare Customer Service Representative
Dialog Direct
04.2021 - 11.2021
Associate - Medical billing and coding
Bryant and Stratton College
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