Mariah Hernandez

• Pleasantly greeted customers and provided prompt and courteous service.
• Collected carts from parking lot and designated return locations.
• Retrieved items for customers and verified prices.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Removed trash, swept, and mopped floors for professional appearance.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.

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• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Used POS system to accurately enter orders and process payments.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Explained beverage preparation and offered samples to help customers choose ideal items.