Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Frnka

Spring

Summary

Dynamic and customer-focused professional with extensive experience at HEB Grocery Store, excelling in customer satisfaction and efficient cash handling. Proven ability to enhance service quality and maintain cleanliness, while effectively managing inventory. Skilled in teamwork and CPR/AED/First-aid/BLS certified, committed to creating positive shopping experiences.

Overview

3
3
years of professional experience

Work History

Grocery Bagger

HEB Grocery Store
05.2023 - 01.2025
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Retrieved items for customers and verified prices.

Parking Lot Attendant

HEB Grocery Store
05.2023 - 01.2025
  • Ensured clean and functional parking lot by returning shopping carts in large quantities, often during extreme weather conditions.
  • Enhanced customer experience with friendly demeanor and prompt assistance when needed.
  • Directed patrons to designated parking spaces.
  • Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.

Stocker

Foot Locker
09.2022 - 04.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Sales Associate

Foot Locker
09.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Front End Cashier

Cinemark
03.2022 - 09.2022
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a clean and uniform presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.

Education

Associate of Science - Biology

Lone Star College
Houston, TX

Skills

  • Stocking & organizational skills
  • Working in a team
  • Cleanliness and maintenance of merchandise
  • Cash handling
  • Food handling
  • Customer satisfaction
  • CPR certified
  • AED certified
  • First aid certified
  • Basic Life Support (BLS) certified

Timeline

Grocery Bagger

HEB Grocery Store
05.2023 - 01.2025

Parking Lot Attendant

HEB Grocery Store
05.2023 - 01.2025

Stocker

Foot Locker
09.2022 - 04.2023

Sales Associate

Foot Locker
09.2022 - 04.2023

Front End Cashier

Cinemark
03.2022 - 09.2022

Associate of Science - Biology

Lone Star College

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