Mariah Hickman
Colton,CA
Summary
Detail-oriented and experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. With 7 years of customer service experience
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Lobby Greeter
Fiesta Village
01.2022 - Current
- Greeted every guest and provided information to ensure a positive experience.
- Resolved guest complaints by offering other alternatives.
- Completed opening and closing tasks by cashing out registers.
- Check cash payments for fraudulent bills.
- Upselling products.
Waterpark Shift Lead
Fiesta Village
05.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Retail Stock Specialist
Pilot Flying J Travel Center
09.2024 - Current
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Coordinated stock replenishment processes to enhance product flow and efficiency.
- Analyzed stock trends to inform purchasing decisions and improve demand forecasting.
- Oversaw daily operations of stockroom, ensuring organization and adherence to safety protocols.
- Minimized losses due to outdated or damaged products by implementing a robust rotation system and promptly addressing any issues discovered during audits.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bachelor of Science - Information Systems Technology
Cal State University San Bernadino
12-2025
Skills
- Critical thinking
- Problem resolution
- Willing to learn
- Friendly and personable
- Willing to learn new skills
- Inventory management
- Customer service
- Employee training
- Team leadership
Certification
Red Cross- CPR and First Aid
Chemical Pool Operator Certificate
Timeline
Retail Stock Specialist
Pilot Flying J Travel Center
09.2024 - Current
Cashier/Lobby Greeter
Fiesta Village
01.2022 - Current
Waterpark Shift Lead
Fiesta Village
05.2018 - Current
Bachelor of Science - Information Systems Technology
Cal State University San Bernadino