Mariah Iriarte
Denver,CO
Summary
Dependable and safety focused aviation ground operations professional with experience supporting aircraft arrivals, departures, and ramp operations for major airlines. Proven ability to work efficiently in fast paced, physically demanding environments while maintaining strict professional standards. Strong background in customer service and teamwork with flexible availability and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Culver’s
10.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Operated point-of-sale system efficiently, handling cash transactions accurately.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Ramp Agent
Southwest Airlines
10.2023 - 09.2025
- Loaded and unloaded baggage with efficiency, ensuring timely aircraft departures.
- Operated ground support equipment to facilitate aircraft servicing and passenger transfers.
- Conducted safety inspections on equipment and work areas to maintain compliance with regulations.
- Coordinated with team members to optimize ramp operations during peak travel times.
- assisted with aircraft deicing during snowstorms and winter conditions.
- Maintained physical readiness for lifting, bending, kneeling, and standing for long periods.
- Communicated effectively with flight crews regarding baggage handling and time-sensitive needs.
- Implemented streamlined processes for loading cargo, enhancing overall turnaround times.
- Monitored weather conditions to adjust operations accordingly, ensuring safety and efficiency.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 250 daily flights.
Ramp Agent
United Airlines
01.2023 - 09.2023
- Coordinated aircraft loading and unloading processes to ensure timely departures.
- Operated ground support equipment, including tugs and belt loaders, with precision.
- Conducted safety checks on equipment to maintain compliance with regulations.
- Assisted with baggage handling, ensuring accurate delivery to designated locations.
- Monitored weather conditions to adjust workflows and enhance safety protocols.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Waitress
Capricciosa Restaurant
06.2021 - 03.2023
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Processed orders accurately using point-of-sale systems, ensuring timely service delivery.
- Collaborated with kitchen staff to ensure food quality and presentation met restaurant standards.
- Trained new staff on menu offerings and service protocols, improving team efficiency.
- Managed multiple tables simultaneously, demonstrating strong multitasking skills in fast-paced environment.
- Resolved customer complaints effectively, maintaining positive relationships and promoting repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Southern High School
Santa Rita, GuamSkills
- Strong work ethic
- aircraft ground operations
- heavy lifting
- safety compliance
- Team player attitude
- Customer service
- Problem-solving
- physical endurance
- POS systems
- Positive demeanor
- Multitasking and organization
- Cash handling proficiency
Timeline
Front of House Employee
Culver’s
10.2025 - Current
Ramp Agent
Southwest Airlines
10.2023 - 09.2025
Ramp Agent
United Airlines
01.2023 - 09.2023
Waitress
Capricciosa Restaurant
06.2021 - 03.2023
High School Diploma -
Southern High School