Mariah Jones
Sterling Heights,MI
Summary
Analytical problem-solver with excellent verbal and written communication skills. Well-versed in bookkeeping policies, practices and standards. Qualified professional with an abundance of experience in customer service roles, demonstrating a strong ability to manage high volume of inquiries and telephone calls with efficiency. Noted for proficiency in active listening, creative problem-solving, and identifying discrepancies in data processing. Committed to continuous learning and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
9
years of professional experience
Work History
Customer Service Representative III
Innova Solutions
10.2024 - Current
- Responsible for providing support to Flight Attendants with their iPhones and iPads.
- Answered support calls, troubleshoot device issues, and resolved cellular connectivity challenges.
- Provided technical support for iPhones and iPads, addressing device functionality issues and troubleshooting problems related to software, hardware, and cellular connectivity.
- Responded to support calls in a timely manner, offering resolutions to ensure minimal disruption to Flight Attendant operations.
- Assisted with device setup, updates, and ongoing technical troubleshooting.
- Collaborate with other team members to resolve recurring issues and improve support processes.
Declarant Services Coordinator
Beacon Management Services
03.2024 - 08.2024
- Assisted Community Managers with requests for repairs and maintenance in common areas, producing and sending violation notices, annual meeting
notices, and other mailings as necessary. - Boosted property values through diligent enforcement of community rules and regulations.
- Handled over 50 inquiries from homeowners daily.
- Improved community satisfaction by effectively managing HOA requests and addressing member concerns promptly.
- Maintained well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Ensured timely completion of maintenance projects by establishing clear deadlines and coordinating with contractors.
- Streamlined administrative processes, implementing efficient systems for tracking work orders, invoices, and homeowner requests.
- Developed and maintained project documentation for reliable records.
Claims Representative
State Farm
01.2022 - 01.2024
- Worked productively in collaborative team environment to handle large volume of claims and over 50 telephone calls daily
- Communicated with customers over telephone to gather loss information
- Applied policy coverage while accurately documenting claim files
- Investigated and processed insurance claims for accuracy and adherence to policy guidelines
- Attended ongoing training programs and continuing education to maintain licensing requirements
- Ensured compliance with company policies, industry regulations, and state laws when handling claims
- Maintained detailed records of claim activities, correspondence, and decisions for audit purposes.
Accounts Payable Specialist
Addeco
08.2021 - 02.2022
- Processed high volumes of invoices and expense reports accurately and in a timely manner
- Addressed outstanding inquiries, research statements, and responded to vendors and internal customers promptly
- Collaborated with internal teams to streamline the accounts payable process and improve efficiency
- Efficiently processed purchase orders and invoices using appropriate accounting software
- Ensured credit was received for outstanding memos
- Resolved invoice discrepancies in a timely manner by coordinating with vendors and internal team.
- Developed client rapport by efficiently addressing incoming correspondence and resolving over 80 A/P inquires per day.
Technical Support Advisor
WIPRO
03.2019 - 03.2020
- Provided support to customers that needed assistance with their iOS devices
- Received over 60 customer calls per day
- Performed escalations when necessary to resolve customer issues
- Offered troubleshooting and problem-solving expertise for software, hardware, and network issues
- Document and track customer inquiries and resolutions using a ticketing system
- Achieved quarterly quota for time limit and quality assurance of calls made
- Communicated technical information clearly and effectively to non-technical stakeholders.
Tier 1 Technical Support Advisor
Concentrix
01.2016 - 02.2019
- Provided timely and effective Tier 1 technical support to users via phone, email, and chat, resolving issues related to hardware, software, and network connectivity
- Demonstrated exceptional customer service skills by patiently troubleshooting and resolving technical issues, ensuring high customer satisfaction ratings
- Documented and escalated complex issues to higher support levels while consistently following up with end-users to ensure issue resolution.
Education
Business Degree -
Macomb Community College
Warren, MI05.2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Customer relations
- Client relations
- Documentation
- Team development
Timeline
Customer Service Representative III
Innova Solutions
10.2024 - Current
Declarant Services Coordinator
Beacon Management Services
03.2024 - 08.2024
Claims Representative
State Farm
01.2022 - 01.2024
Accounts Payable Specialist
Addeco
08.2021 - 02.2022
Technical Support Advisor
WIPRO
03.2019 - 03.2020
Tier 1 Technical Support Advisor
Concentrix
01.2016 - 02.2019
Business Degree -
Macomb Community College
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