Mariah Killian
Clyde
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Legends Recovery Center
Green Springs
03.2023 - 03.2026
- Provided direct care and support to individuals with Substance Use Disorder. Ensuring their safety and wellbeing.
- Facilitated emotional support and encouragement for clients throughout recovery journey.
- Responded promptly to emergency situations following established protocols while ensuring the safety of all individuals involved
- Assisted in crisis intervention by employing de-escalation techniques and maintaining a calm environment.
- Supported individuals in developing independent living skills through coaching, modeling, and reinforcement techniques.
Cashier/Food Service Worker
Panera Bread
Sandusky
03.2022 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Collaborated with team members to ensure smooth service during peak hours.
- Resolved customer inquiries and concerns promptly to enhance satisfaction.
- Monitored inventory levels of retail items for restocking needs.
- Trained new cashiers on procedures, customer service standards, and POS operation.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Dietary Server
Parkvue Community
Sandusky
04.2021 - 02.2022
- Managed dining room setup and ensured cleanliness throughout service.
- Collaborated with kitchen staff to coordinate meal delivery times.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Cleaned tables, chairs, and other surfaces in dining area after each meal service.
- Prepared trays for delivery of meals to residents' rooms.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Cahsier/Cashier/Food Preparation Worker
Culver's Restaurant
Sandusky
01.2020 - 03.2021
- Provided exceptional customer service to enhance dining experiences and satisfaction.
- Maintained cleanliness and organization of work areas and dining area.
- Addressed customer inquiries and resolved complaints in a professional manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Made custard cones, sundaes, etc.
Busser
Sandusky Bay Pancake House
Sandusky
08.2019 - 12.2019
- Cleared tables promptly to prepare for new guests.
- Maintained cleanliness of dining area and restrooms consistently.
- Communicated effectively with coworkers to manage workflow smoothly.
- Bussed and reset tables in an orderly fashion.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Took initiative to help others whenever necessary.
Cashier/Food Preparation Worker
The Frosty Frog
Castalia
04.2018 - 09.2018
- Served ice cream and toppings to customers with excellent customer service.
- Operated kitchen equipment to ensure food quality and safety standards.
- Operated grills, fryers, icecream machines, and other kitchen equipment in accordance with safety procedures.
- Weighed and measured ingredients to ensure proper portion sizes.
- Maintained a clean working environment by sweeping, mopping floors, washing counters and sanitizing surfaces regularly.
Education
High School Diploma -
Margaretta High School
Castalia, OH06-2022
Skills
- Crisis intervention
- Substance abuse support
- Patient safety protocols
- Behavioral observation
- Mental health awareness
- Conflict resolution
- Client engagement
- Verbal de-escalation
- Multitasking and organization
- Walking rounds
- Positive reinforcement
- Psychosocial rehabilitation
- Co-occurring disorders
- Housekeeping skills
- Food preparation and handling
- Suicide prevention
- Documentation skills
- Client transportation
- Rounds management
- Empathy and compassion
Languages
English
Professional
Timeline
Behavioral Health Technician
Legends Recovery Center
03.2023 - 03.2026
Cashier/Food Service Worker
Panera Bread
03.2022 - 01.2023
Dietary Server
Parkvue Community
04.2021 - 02.2022
Cahsier/Cashier/Food Preparation Worker
Culver's Restaurant
01.2020 - 03.2021
Busser
Sandusky Bay Pancake House
08.2019 - 12.2019
Cashier/Food Preparation Worker
The Frosty Frog
04.2018 - 09.2018
High School Diploma -
Margaretta High School