Mariah Kimbrough
Tallahassee
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed across roles at Hotel Duval and Walmart. Excelled in building customer relationships and fostering a collaborative team environment. Demonstrated ability to multitask and solve problems, significantly enhancing client satisfaction and loyalty. Especially at Brazils Waxing center providing waxing services to clients. Through all of these ventures I have found my passions and know my purpose. Moving towards self sufficiency and living off the land!
Overview
8
8
years of professional experience
Work History
Sales Associate
Broer Herbal Company
01.2025 - Current
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Server / Barista
Hotel Duval
12.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Waxing Specialist
Brazilswaxingcenter
08.2022 - 04.2023
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
- Provided expert advice on pre-wax preparation, leading to a more comfortable and efficient experience for clients.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
Sales Associate
Walmart
06.2017 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Certificate - Esthiology
Aveda Institute
Tallahassee, FL08.2021
High School Diploma -
Leon High School
Tallahassee, FL05.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Outgoing personality
- Cash handling
- Client service
- Adapt to diverse groups
- Friendly and outgoing
Timeline
Sales Associate
Broer Herbal Company
01.2025 - Current
Waxing Specialist
Brazilswaxingcenter
08.2022 - 04.2023
Server / Barista
Hotel Duval
12.2020 - Current
Sales Associate
Walmart
06.2017 - 09.2020
Certificate - Esthiology
Aveda Institute
High School Diploma -
Leon High School
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